General Manager; CRE

Hi there! We are South, and our client is looking for a General Manager for Deck Operations
!

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

Our US-based client is an innovative commercial real estate tech startup leveraging AI to streamline the production of marketing materials for commercial real estate professionals. Their goal is to automate and enhance processes like deal marketing decks, offering memorandums, and presentations. As they develop their technology, they continue to rely on skilled data entry professionals to ensure accuracy, efficiency, and consistency.

The General Manager will manage the full day-to-day operations of our client’s analyst organization — a high-velocity team responsible for turning around hundreds of investment decks, BOVs, and OMs every single day. This role requires an operator who is obsessed with training, performance management, and real-time staffing decisions. You will own the dashboards, the throughput, the quality bar, and the people.

Your job is to ensure the team executes flawlessly, scales efficiently, and continuously improves.
The role requires a strong leader, a systems thinker, and an efficient communicator.

• Directly manage a 30+ person analyst team, including 2 team leads and several senior analysts.
• Run daily standups, set priorities, and ensure every analyst has clarity on volume expectations and deadlines.
• Provide constant coaching and skill development, reviewing decks, giving tactical feedback, hosting weekly training sessions, building SOPs, and ensuring analysts master new tools/features.
• Own performance reviews, PIPs, promotions, and terminations. Identify performance issues early and take corrective action.
• Build a high-accountability culture focused on speed, accuracy, ownership, and continuous improvement.

• Oversee the production of hundreds of decks per week, ensuring consistent turnaround times and output quality.
• Monitor dashboard metrics in real time: volume per analyst, SLA attainment, error rates, turnaround time, deck complexity, and daily throughput.
• Staff analysts quickly and correctly:
  • Dynamically assign work based on skill, availability, and performance.
  • Identify bottlenecks and take immediate action (reassign work, upscale issues, adjust roles, increase training, etc.).
• Track and approve PTO, sick days, and shift assignments to maintain full operational coverage.
• Own payroll accuracy and monthly headcount reporting.
• Maintain up-to-date documentation on workflows, SOPs, responsibilities, and training materials.

• Review high-priority deck samples daily and ensure output meets the company’s quality bar for structure, formatting, narrative clarity, and brand consistency.
• Build training programs for new hires and development paths for current team members.
• Implement standardized QA processes and hold analysts accountable for errors or repeated issues.
• Coach team leads on managing and developing their direct reports.

• Partner with Product to share feedback from analysts and expedite issues affecting productivity.
• Collaborate with client-facing teams (CS, Implementation, Enterprise) to allocate resources for high-priority accounts and urgent deliverables.
• Serve as the primary point of escalation for operational issues, analyst resourcing, or late deck deliveries.

• The analyst team is fully staffed, productive, and consistently meets SLAs.
• Deck quality is high, errors are low, and feedback loops are fast.
• The team improves month-over-month: faster, cleaner, more autonomous.
• You identify performance issues before they affect clients.
• Leadership has full visibility into deck operations and knows where risks are.