Agency Sales & Recruitment Manager

Agency Sales & Recruitment Manager [Jakarta]

The Agency Sales & Recruitment is responsible for leading and managing the daily operations of the agency in accordance with the organization's goals and objectives. This role directly reports to the Head of Agency Sales & Recruitment and plays a crucial role in achieving the agency's growth, profitability, and customer satisfaction targets. The Agency Sales & Recruitment will oversee a team of agents, ensuring they are well‑trained, motivated, and equipped to deliver exceptional services to clients.

• Team Leadership and Development: Recruit, train, and supervise a team of agents to achieve sales and service excellence. Provide ongoing coaching, mentorship, and performance feedback to maximize team productivity and individual growth.
• Sales and Revenue Generation: Develop and implement sales strategies to achieve or exceed revenue targets. Monitor and assess sales performance, identifying opportunities for improvement and taking corrective actions as needed.
• Customer Relationship Management: Build and maintain strong client relationships to enhance customer satisfaction and retention. Resolve escalated customer issues and ensure prompt and effective resolution.
• Agency Operations: Oversee day‑to‑day agency operations, ensuring compliance with company policies, procedures, and industry regulations. Manage administrative tasks such as budgeting, reporting, and resource allocation.
• Training and Development: Coordinate training programs to enhance agent skills, product knowledge, and sales techniques. Stay updated on industry trends and changes to ensure the team remains competitive and informed. Activate dormant agents to perform sales activities.
• Performance Metrics: Develop and monitor key performance indicators (KPIs) to assess agency performance and employee effectiveness. Prepare and present regular reports to the General Manager on agency performance.
• Compliance and
  
  Risk Management:
  
  Ensure adherence to regulatory requirements and internal policies to minimize risks and maintain legal compliance. Implement and enforce proper documentation and record‑keeping practices.
• Market Analysis: Conduct market research and competitor analysis to identify opportunities and threats in the insurance industry. Make recommendations for strategic adjustments based on market trends.

• Bachelor's degree in business, sales, or a related field.
• Proven experience in insurance sales, Insure‑Tech, and agency management.
• Strong leadership and team‑building skills.
• Excellent communication, interpersonal, and negotiation skills.
• In‑depth knowledge of insurance products, regulations, and industry trends.
• Proficient in using technology and software related to insurance operations.
• Ability to handle high‑pressure situations and make informed decisions.
• Professional certifications for General Insurance (e.g., Certified Insurance Counselor) are a plus.

PT Asuransi Bina Dana Arta Tbk (OONA Insurance) was founded as PT Asuransi Bina Dharma Arta in Jakarta on 12 October 1982. In 1999, the company became a public entity and rebranded to PT Asuransi Bina Dana Arta Tbk, or ABDA. Since 9 February 2023, ABDA Insurance changed its brand to OONA Insurance. OONA focuses on providing protection against various losses or damages, including Fire, Vehicles, Engineering, Liability, Transportation, Heavy Equipment & Machinery, Health Protection, and many more.

With support from branches across Indonesia and over 400 employees, the company is steadily growing and becoming a strong general insurance provider in the market.