Housekeeping Team Leader

Organization

Park Hyatt Jakarta

• Reports complaints or problems to Housekeeping Assistant Manager if no immediate solution can be found.
• Ensures the Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either the customers or other departments.
• Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
• To be knowledgeable and promote / upsell Outlets and other facilities/ program whenever opportunities arises.
• Ensures a high level of product knowledge of hotel and local area.
• Complies with the Hotel policies and procedures relating to Rooms Division.
• Complies with all systems and procedures as laid down by the Rooms Division.
• Maintains and updates guest history and marketing database as laid down in Front office procedures.
• Ensures a high level of customer service is consistently maintained.
• Ensures a high level of liaison is maintained between guests and all other departments within the hotel.
• Ensures the cleaning and servicing of guest rooms meet Hyatt Brand Standards.
• Ensures room are ready for arrival of the day.
• Inspects all VIP and long-stay guest rooms (arrival and in-house).
• Ensures all in-house guests room are all made up before guest return to the hotel.
• Ensure turndown services are done in accordance with brand standards.
• Reports to Engineering Department and provide access to the guest room for repair and maintenance.
• Handles shoe shine, unpacking and packing of luggage as requested by guest.
• Handles pickup and delivery of guest laundry and ensures it is returned to guest room in a timely manner.
• Handles all VIP arrival and special turndown amenities.
• Handles all suite room occupants.
• Ensures proper storage and issues of guest supplies/amenities to the respective floor maid’s pantry and Floor Host pantry.
• Prepares requisition for insufficient supplies/amenities for the Housekeeping Coordinator to order.
• To signed off any replenishment of mini bar items from Room Service.
• Assist and channel all reservations booking and flight confirmation to Concierge where necessary.
• Handles all collection and delivery of guest laundry.
• Handles all guests’ request item.
• Ensures pest control program is followed and treatment is done regularly.
• Liaises with Bell Service for smooth handling of luggage and transport services.
• Ensures all expected check out guest is given a warmth farewell.
• Reports missing and damaged hotel property.
• Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills

Entry level

Full-time

Management and Manufacturing

Hospitality