Retail-Customer Experience Manager- Nights & Weekends Job Jacksonville area,North Carolina USA,Retail

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- Nights & Weekends role at Michaels Stores

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Join to apply for the Retail-Customer Experience Manager
- Nights & Weekends role at Michaels Stores

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Store - JACKSONVILLE, NC

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to uphold Brand Promises. Provide friendly customer service.

Assist Store Manager in ensuring adherence to SOPs and company programs, ensuring compliance with laws and standards; hold staff accountable for store conditions and results.

Ensure front-end policies are followed; achieve KPIs and manage team performance.

Plan and execute in-store events in line with company programs.

Lead omnichannel processes.

Manage shrink and safety programs.

Assist with cash reconciliation and bank deposits.

Support inventory processes, including RTV and ASN activities.

Assist in onboarding new team members.

Train, coach, and develop the customer experience team; participate in performance management.

Serve as Manager on Duty (MOD).

Interact respectfully with others; promote a positive image and serve as a role model.

Assist customers, help locate products, and provide solutions.

Participate in truck unloading and stocking, ensuring standards and budgets are met.

Cross-train in custom framing sales and production.

In stores without a Framing Manager, lead delivery of high-quality framing solutions, managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience Required

Retail management experience preferred

Physical Requirements & Work Environment

Ability to stand for long periods
Move throughout the store
Bend, lift, carry, reach, stretch; lift heavy boxes; access high shelves with ladder
Work includes nights, weekends, early mornings; some outdoor work and climate-controlled areas; some non-climate-controlled stock rooms; work with glass cutters and heat press in Frame shop.

Applicants must meet legal requirements; contact supervisor for accommodations.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We are committed to inclusion and equal opportunity employment.

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