More jobs:
IT Support Technician
Job in
Jacksonville, Morgan County, Illinois, 62650, USA
Listed on 2026-03-04
Listing for:
Mondo
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
The IT Site Support Technician provides on-site operational and technical support for manufacturing and warehouse environments, ensuring all computing devices, network infrastructure, and peripherals function reliably and efficiently.
Day-to-Day Responsibilities:- Manage break/fix tickets and service requests within established SLAs/SLOs
- Provide onsite support for desktops, laptops, macOS/iOS devices, servers, printers, and network equipment
- Troubleshoot Active Directory, file/print servers, and application connectivity issues
- Support Apple devices (macOS/iOS) and create internal documentation for peers
- Install and troubleshoot network devices independently
- Deploy images and applications using SCCM or similar tools
- Support warehouse technologies (HHUs, VMUs, Zebra/Lexmark printers, VM1A devices)
- Lead or assist with infrastructure projects and change management processes
- Work with managed service providers to resolve escalated issues
- Support Microsoft Teams Rooms and conference room technologies
- Provide end-user training and clear communication across all levels of the business
- Participate in on-call rotation (24/7/365 support model)
- Travel up to 25% as needed
- 7+ years of Apple/macOS/iOS support experience
- 10+ years of experience installing and troubleshooting network devices independently
- 8+ years troubleshooting local servers (file, print, security, connectivity)
- Experience in a manufacturing or warehouse environment
- Strong knowledge of Active Directory and system security/permissions
- Experience with SCCM or similar imaging/deployment tools
- Microsoft MCSA/MCSE (Windows 10/11, Server 2012/2019)
- Certified in Dell and Client warranty repair processes
- Ability to document processes and create peer training materials
- Comfortable in a physical, hands-on, onsite support role
- Experience with Azure, AWS, and Active Roles Server
- Project management tools and methodology experience
- Experience leading infrastructure or root cause investigations
- Knowledge of Microsoft Teams Rooms
- Experience supporting Zebra and Lexmark network printers
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