Continuous Improvement Manager

Who We Are

Parenting isn’t picture‑perfect. It’s messy, hilarious, exhausting, and life‑changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot‑sucker — the Nose Frida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional roller coaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME’s 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

Frida is seeking a Continuous Improvement Manager to join our Warehouse Operations Team.

• Champion continuous improvement initiatives across all warehouse functions—including inbound, picking, packing, outbound, inventory, and returns—to enhance productivity, accuracy, and cost‑efficiency.
• Establish, track, and optimize Key Performance Indicators (KPIs) such as Pick Rate, Dock‑to‑Stock Time, Inventory Accuracy, Order Cycle Time, Labor Utilization, and Cost per Unit Shipped to drive decision‑making and accountability.
• Apply Lean, Six Sigma, and other CI methodologies to reduce waste, minimize downtime, and improve warehouse throughput, safety, and space utilization.
• Lead and facilitate Kaizen events, Gemba walks, Value Stream Mapping, and root cause analyses to resolve operational pain points and improve material flow across warehouse processes.
• Collaborate with Warehouse Managers, Supply Chain, and 3PL partners to implement scalable and sustainable process improvements, including layout optimization, slotting, inventory flow, and labor planning.
• Design and execute both site‑level and network‑wide initiatives to ensure consistency and performance alignment across all warehouse and fulfillment locations.
• Support technology‑enabled improvements by partnering with IT and systems teams to enhance WMS/ERP integration, automation adoption, and real‑time data visibility.
• Develop and maintain KPI dashboards and executive‑level reports to communicate project status, operational performance, and business impact to stakeholders.
• Foster a culture of continuous improvement by coaching warehouse leaders and frontline teams in Lean tools, visual management, SOP adherence, and CI best practices.
• Research and integrate industry trends and emerging warehouse technologies—such as automation, robotics, and AI‑driven systems—to identify future‑state opportunities.
• Make data‑informed recommendations on supply chain strategy, inventory placement, warehouse capacity, and network flow optimization.
• Perform other projects and strategic initiatives as assigned.

• Bachelor’s Degree in Industrial Engineering, Supply Chain, Operations, or a related field (preferred).
• 5+ years of experience in Continuous Improvement, Lean Operations, or Warehouse Management, ideally within a high‑volume distribution or 3PL environment.
• Proven ability to develop, track, and analyze warehouse KPIs that drive performance and bottom‑line results (e.g., Pick Rate, Dock‑to‑Stock, Labor Utilization, Inventory Accuracy).
• Lean Six Sigma certification (Green or Black Belt preferred) with hands‑on experience leading cross‑functional CI initiatives in warehouse or logistics environments.
• Deep…