Dispatcher, Transportation

# DISPATCHERJAX - Jacksonville FL - Jacksonville, FL 32257

Education Level High School## Description Post-Arrival Coordination & Loadout Monitoring   Assume responsibility for drivers once they check into a parking spot at the store  (handoff from Transportation and Local Business Center teams).
Check in with drivers every 20 minutes to confirm receipt of loadout dispense.
If dispense is not received within the first 20 minutes:
Notify the Walmart Teams chat and  wait an additional 20 minutes.
If still not received after 40 minutes:
Escalate to the Project Manager and Walmart Teams  chat.
If dispense remains outstanding after 60 minutes:
Escalate to the Project Manager,  Walmart Teams chat, JW/L Senior and Executive teams, and Walmart Senior Operations  team.
Upon confirmation of loadout dispense within 20 minutes, transition to active route  monitoring.  Route Performance Monitoring & Intervention   Continuously monitor driver performance using the Nash dashboard (delivery monitoring  technology).
Verify that drivers maintain a minimum of 7 orders per hour and follow the correct  delivery sequence.
If performance falls below 7 orders/hour or sequence deviations are detected:  o Investigate root causes (e.g., delays, routing issues, or operational barriers).  o Contact the driver directly for clarification and support.  o Notify the Operations team and Project Manager to ensure accountability and  schedule any necessary retraining (note:
Dispatcher does not conduct retraining;  this is handled by the Project Manager and local operations team).
If performance meets or exceeds standards (≥7 orders/hour and correct sequence):  Continue tracking route progress, including order completion status, any pending returns,  and overall delivery metrics. Document as needed in JWL internal trackers.  Route Completion & Close-Out   Track route status through to completion, monitoring for any un-attempted deliveries,  verified returns, or un-attempted returns.
Ensure all applicable returns (un-attempted or verified) are brought back to the store  before 23:00 (11:00 PM).
Update internal JWL trackers.
If remaining deliveries are un-attempted and will continue the following morning:  o Document the status.  o Update the Walmart Teams chat.  o Record details in the internal daily Walmart tracker.

General Duties   Maintain clear, professional, and timely communication via Teams chat, phone, and  internal tools.
Document all interactions, escalations, performance notes, and route outcomes  accurately, as well as participate in tracking key data for review.
Collaborate closely with drivers, Project Managers, local operations teams, and Walmart  stakeholders to resolve issues and optimize delivery efficiency.
Adhere to all company safety, compliance, and performance standards.
** Position Overview**:

Primarily responsible for executing the dispatch process that supports Operations.  Provides exceptional customer service to customers and drivers.### Responsibilities:
* Provides excellent customer service to both internal and external customers.
* Responsible for carrier sourcing and development.
* Regularly and accurately dispatches customer-controlled freight.
* Responsible for verifying carriers are approved and meet all internal/external requirements.
* Optimize routing to be cost effective
* Acts as liaison for solving driver and carrier issues.
* Responsible for maintaining carrier and customer base.
* Performs other incidental and related duties as required.## Qualifications High school diploma or equivalent; associate's or bachelor's degree in logistics, supply  chain, business, or related field preferred.
1–2+ years of experience in dispatching, logistics coordination, transportation operations,  or delivery monitoring (experience with retail/e-commerce delivery platforms such as  Walmart Spark or similar is a plus).
Strong familiarity with internet dashboard/tools for real-time monitoring (experience with  Nash or comparable delivery tracking systems highly desirable).
Excellent communication skills (verbal and written) for frequent check-ins, escalations,  and cross-team updates.
Proven ability to multitask in a fast-paced environment, prioritize urgent issues, and make  quick decisions.
Detail-oriented with strong organizational and documentation skills.
Proficiency in Microsoft Teams, Excel/Google Sheets, and other collaboration/tracking  tools.
Ability to work flexible shifts, including nights/weekends as needed for coverage.
Reliable, proactive, and customer-focused mindset with emphasis on accountability and  performance improvement.
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