Dispatcher, Transportation

Overview

AIT is seeking a Dispatcher I. We are flexible on start time, if needed, along with extra hours to be earned on the weekends, if applicable. The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

• Routing local freight, dispatching drivers, performing dock checks, tracking shipments, and working with dock staff to ensure movement of freight.
• Timely event data entry of shipment milestones into MyAIT & AS400 tracking system – pickup, delivery, and obtain proof of delivery.
• Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.
• Assign driver load planning based on local mapping and appointments accordingly.
• Identify and coordinate the prioritization of rushed/urgent/last-minute shipments.
• Other duties and responsibilities as business demands deem necessary.

• A team player who works well with others – being respectful to teammates is a core value.
• A strong work ethic with ownership, independence, accountability, and autonomy in your role.
• Growth mindset – passionate about your craft, always looking for ways to improve, open to change and doing things differently.
• Customer service focus – serve a wide variety of customers, both internal and external; building relationships is part of our culture.

• High School Diploma/GED;
  Associate Degree or equivalent preferred.
• 0-3 years in Freight Forwarding or related customer service/operations experience.
• Proficient in Microsoft Office.
• Previous experience working with AS400 preferred.
• Strong problem solving and multi-tasking skills with ability to develop new ideas and innovative solutions.
• High attention to detail and organization.
• Strong geographic and mapping skills; sense of direction and coordination to build routes.
• Excellent interpersonal and communication skills with customers, drivers, and co-workers.

In addition to base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.

Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at  ext 5218.