Service Delivery Coordinator - Red

Service Delivery Coordinator - Red8

Job Location s: US-AZ-Phoenix | US-FL-Jacksonville | US-Remote | US-MA-Hyannis

We are looking for a highly motivated, ambitious Service Coordinator to manage high volume shipments from hundreds of locations throughout the US. The role collaborates with various departments to ensure day‑to‑day shipments are completed in a timely manner. This person must have the ability to thrive under tight deadlines in both self‑managed and in a team environment. Our Coordinator will have excellent written and verbal communication skills, time management, customer service, and organizational skills.

Experience routing orders through vendor portals, emails or phone, and following customer shipping instructions is necessary to be successful in this position.

• Responsible for scheduling and monitoring incoming product shipments
• Supporting inventory management
• Creates shipping documentation
• Arranges transportation schedules with carriers
• Order entry
• Communicates directly with cross‑functional teams and carriers
• Updates order schedule daily
• Routes outgoing shipments through various freight forwarders and schedules transportation of shipments (Federal Express, UPS, TMS, WMS, manual systems and International Forwarding Agents)
• Works closely with logistics providers to assure on‑time shipments, pickups and deliveries
• Obtains and provides freight rates to stakeholders
• Track, trace and facilitate export and domestic shipments
• Maintain transportation rates
• Documentation coordination
• Process claims with forwarders and small parcel providers
• Perform other duties as assigned by management
• Respond to customer tickets (multiple customers from multiple ticketing systems)
• Works with production staff to achieve on‑time customer deliveries

• Managing compliance with standardized receiving requirements and processes
• Managing and improving inbound freight processes and tools including scheduling, tracking deliveries, managing exceptions, and communicating across teams to create seamless inbound deliveries for the logistics team
• Assisting in ensuring our device management process solutions are achieved
• Communicating between various departments
• Maintain process workflow diagrams, runbook documentation, user guides

• Analyzing current production reports from our factories to monitor production
• Preparation of management reports as well as analyzing & interpreting data
• Special projects and functions as they arise
• Prepare invoice backup for approval by management

• Minimum of 5 years of relevant work experience

Education: Bachelor's Degree or equivalent work experience preferred

• Intermediate MS Excel proficiency
• Experience with MS Office Suite
• Knowledge of Fed Ex, UPS and other freight carrier process and procedures
• Basic understanding of warehouse operational processes
• General knowledge with PCs, laptops, and related peripherals
• Must have problem solving and decision‑making abilities, including the ability to analyze the data, identify trends, suggest improvements, plan for implementation, and execute multiple plans simultaneously
• Strong attention to detail
• Strong verbal and written communication skills; excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships

Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.

Division:
Red8