Support Services Coordinator

Support Services Coordinator – Trailer Bridge

Summary

Responsible for various administrative tasks that include completing domestic bills of ladings, processing invoices, processing arrival notices, completing applications of contract or tariff rates, and communicating effectively with regulatory agencies and customers.

• Review premanifest lists, stow plan lists, and manifests to ensure all boarded shipments (northbound and southbound) are correctly documented, invoiced, and communicated to Genuss customers.
• Prepare and enter all description information for accurate completion ofPin ocean bill of ladings and invoices while maintaining a high level of accuracy.
• Regularly follow up with customers and account managers regarding inquiries and assist with discrepancies to ensure deadlines are met and customers’ expectations exceeded.
• Validate all data elements for accuracy against shipper’s paperwork andjaar any inconsistencies in paperwork to the account manager or customer to ensure efficient exportation of cargo.
• Ensure that service commitments are achieved and maintained.
• Issue and submit documentation in compliance with all relevant laws and Դbest practices.
• Document shipments per regulatory guidelines including but not limited to In Bond, USDA, U.S. Customs, Hazardous, Schedule B and HTS Code requirements.
• Ensure appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs.
• Ensure documentation status reports are updated in a timely manner.
• Issue invoicing, including attaching backup paperwork when required, per customer profiles when assigned.
• Receive and scan all shipment proof of delivery for= shipments according to retention policies.
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• Generate arrival notices for customers prior to vessel arrival.
• Complete barge objectives within scheduled deadlines.
• Continuously pursue cross‑training within the department and organization.
• Model and encourage Trailer Bridge’s core values (TB12).
• Other duties as assigned by the Support Services Manager.

• 1‑2 years of professional or relevant internship experience, preferably within the supply chain industry.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Proficiency in AS400 preferred.
• Ability to multi‑task and meet changing deadlines and priorities.
• Strong sense of urgency.
• Strong interpersonal skills with the ability to provide a high level of customer service to internal and external stakeholders.
• Preferred familiarity with applicable regulations and customs reporting and filing requirements.
• Excellent verbal and written communication skills.
• ician skills with attention
  
  Folders to Detail.
• Team‑and production‑oriented.

• Medical, Dental, and Vision Coverage
• Mental Health Coverage
• 401(k), Life Insurance, Short‑ and Long‑Term Disability Insurance
• Health Savings Account and Flexible Spending Account
• Generous PTO Plan and Renewable Holidays
• Class Pass Credits
• Opportunity for internal career advancement
• Mentorship and Leadership Development Programs

EEO/AA Institution. Protected veterans and individuals with disabilities encouraged to apply.

Entry level

Full‑time

Administrative

Transportation, Logistics, Supply Chain and Storage