Service Technician

Job Description

The Service/Repair Technician 1 is entry level in the service technician occupation requiring fundamental knowledge of mechanical and/or electrical aptitude with some troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes, but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after‑hours, holiday, and weekend on‑site repair support.

• Installs basic mechanical commercial food equipment and assists in more advanced installs as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
• Completes and documents preventative maintenance on basic mechanical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company’s safe driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

High school diploma or GED
0-2 years of electrical/mechanical experience

Associates Degree or Vocational Certificate is preferred.
Mechanical or Electrical Experience is Preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Position/Location dependent.

• Mechanical Aptitude – demonstrates mechanical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.).
• Customer Service – highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Problem Solving – fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
• Safety at Work – learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.

• Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
• Ensure they are following workflow processes (e.g., inspection accuracy).
• Understanding and promoting sales/lead opportunities to assist in creating customer‑focused strategies for fostering business relationships (e.g., equipment leads, contract leads, water treatment order leads).
• Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

• Meets productivity standards as set by Customer Facing Metrics (CFMs).
• Completes work in timely manner.
• Strives to increase productivity.

• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

• Follows instructions, responds to management direction.
• Takes responsibility for own actions.

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team…