Lottery Field Service Technician

Location:

NC Statewide, NC, US

• Brightstar seeks a Lottery Field Services Technician in Fayetteville, NC and surrounding counties, to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.
• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position.
• 1 or more years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical Requirements:
  
  Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

• Company vehicle to take home for work use only (Field Services only, depending on location).
• Medical benefits on day one of being a Brightstar employee.
• 12 paid holidays plus two floating holidays per year.
• Three weeks of paid vacation per year, prorated in the first year.
• 401K with employer match and 100% vested on day one.
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

Estimated starting compensation range for this role is $19/hr – $21/hr the actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.