Crane Service Technician

Crane Service Technician

Join to apply for the Crane Service Technician role at Mazzella Companies.

The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.

• Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager).
• Plan and carry out maintenance and repairs on all types of crane & hoist systems.
• Respond to emergency breakdown calls, including after‑hours and weekend availability.
• Conduct extensive on‑site electrical, electronic, mechanical, and structural troubleshooting to determine root causes of equipment malfunctions and establish necessary repairs.
• Apply knowledge of OSHA, ANSI, CMAA, and other codes and regulations specific to the crane service industry.
• Use electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
• Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
• Review repairs with customers and obtain their signature on the daily service report, confirming acceptance of work.
• Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications.
• Keep an appropriate stock level of inventory and line‑stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and use proper documentation.
• Maintain a professional appearance and image at all times.
• Keep regular communication with the local office, calling in at least once per day to the service supervisor.
• Demonstrate excellent people skills to promote positive customer relationships.
• Maintain Quality Assurance Standards.
• Collect, develop, and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

• High school diploma, vocational‑technical school, crane training program, trade school, or equivalent military or technical college training (preferred).
• At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience.
• Industrial HVAC Controls and Automation experience.
• Previous overhead crane service experience preferred but not required.
• Willingness to stay educated in the crane industry, with computer literacy and technological savvy.
• Valid driver’s license in good standing that meets company requirements.
• Ability to lift/pull a minimum of 75 lbs.
• Ability to work at heights greater than six feet.
• Availability to work varied hours, overtime, and on‑call as required; standard schedule is 40 hours per week.
• Minimal travel required.
• Solid written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual, and planning skills.
• Excellent math skills and PC literacy (Microsoft Office).
• Detail‑oriented, self‑motivated, disciplined with multitasking ability.
• Must successfully complete a criminal background check, physical, drug screen, and E‑Verify.

At Mazzella, we’re more than just a company – we’re a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people.

When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.

• Team‑Oriented Environment: collaboration and support from colleagues.
• Work‑Life Balance: real balance between professional and personal life.
• Growth and Development: lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: core values of humility, hunger for excellence, and smart decision‑making.
• Market‑Competitive Salaries: fair and competitive pay.
• Comprehensive Benefits: paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits:
  Teledoc service with $0 copay.
• Tuition Reimbursement: support for continued education and personal growth.

• Be Safe – personal commitment to all stakeholder’s well‑being; purposeful control of risk.
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value.
• Be Humble – lack excessive ego or concerns about status; emphasize the team over self.
• Be Hungry – always looking for more, self‑motivated, and diligent; do more than just get by, committed.
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics.

EOE/Drug Free Workplace.