Customer Development Manager, Auto Dealer

Customer Development Manager, Auto Dealer

Join to apply for the Customer Development Manager, Auto Dealer role at American Tire Distributors

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

The Customer Development Manager, Auto Dealer, reporting to the Director of Sales, Auto Dealer, is a vital member of our award‑winning Sales Organization, focused on driving new business growth within assigned accounts. This role offers the unique opportunity to leverage cutting‑edge digital tools and advanced analytics applications developed by our insightful team. These tools enable deep analysis of dealership operations, from optimizing product stocking to recommending pricing strategies and identifying ideal candidates for promotional offers.

Backed by extensive data analytics, the Customer Development Manager will elevate their sales career by delivering impactful financial opportunities to dealerships and achieving territory sales goals.

• Achieve sales and productivity goals within the assigned territory.
• Build and maintain relationships with tire manufacturer representatives within the territory.
• Develop new business opportunities by collaborating with OEM field contacts.
• Enhance tire retailing capabilities of assigned car dealership accounts.
• Formulate account strategies to drive revenue growth and meet monthly sales and business plan objectives within assigned region.
• Gather business intelligence and share insights with field partners and support center teams.
• Maintain accurate and timely records of key contacts and field activities via CRM tool.
• Maximize sales opportunities through personal visits and occasional telephone calls.
• Provide strategic insights to car dealerships and create customized business solutions that directly impact the customer’s bottom line.
• Resolve customer relations issues related to account activities.
• Understand and communicate relevant programs available to accounts.

• Account/Client Management:
  Manage clients and accounts with proficiency in contact management, contract tracking, and CRM systems.
• Action‑Oriented:
  Take on new opportunities and challenges with urgency and enthusiasm.
• Balances Stakeholders:
  Anticipate and balance the needs of multiple stakeholders.
• Communicates Effectively:
  Deliver clear multi‑mode communications to varied audiences.
• Customer & Market Analysis:
  Analyze customer and market conditions to develop comprehensive insights.
• Customer‑Focused Approach:
  Keep customer at center, collaborate with them, elevate partner insights, use common terminology.
• Decision Quality:
  Make timely, good decisions that advance the organization.
• Expands the Service:
  Prioritize time, develop long‑term strategy, identify cross‑sell/up‑sell opportunities, communicate product/service advances, improve channel management.
• Initiates Compelling Sales Conversations:
  Provide context, propose mutually valuable agenda, leverage pre‑call prep, confirm client understanding, add value through perspective.
• Instills Trust:
  Gain confidence and trust through honesty, integrity, authenticity.
• Navigates Customer Challenges:
  Listen nondefensively, defuse tension, explain issues, offer gestures, keep promises, prepare for common challenges, assist multiple customers.
• Nimble Learning:
  Learn through experimentation, use successes/failures as learning fodder.
• Planning & Organizing:
  Plan, organize, prioritize, and oversee activities efficiently.
• Plans & Aligns:
  Prioritize work to meet commitments aligned with organizational goals.
• Strengthens Customer Connections:
  Connect personally; demonstrate willingness to help; choose customer‑focused words; acknowledge customer, affirm choices, appreciate actions, assure commitment, transition without jargon.
• Understands Customer Needs:
  Understand context, uncover KPIs, articulate objectives, add value.

• Education:
  
  High School or GED degree (preferred).
• Work Experience:
  
  Minimum of 2 years of related experience preferred.

• Account/Client Management
• Being Resilient
• Builds Networks
• Business Insights
• Collaboration
• Customer & Market Analysis
• Customer-Focused
• Customer-Focused Approach
• Drives Results
• Expands the Service
• Initiates Compelling Sales Conversations
• Instills Trust
• Interpersonal Savvy
• Navigates Customer Challenges
• Nimble Learning
• Persuades
• Planning & Organizing
• Plans & Aligns
• Situational Adaptability
• Strengthens Customer Connections
• Understands Customer Needs

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug‑Free Workplace.