Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate ensures our customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and may be requested to perform additional tasks in specific situations if they help achieve our customer‑service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains awareness on the sales floor to create a safe and secure shopping environment, keeping egress clear and reporting any unsafe conditions.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers at the register, answers questions, and greets all customers with eye contact, a smile, and a “hello.”
• Provides prompt and efficient responses to customer service calls and handles all customer issues courteously.
• Represents and supports the company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintains a professional appearance and adheres to the company’s dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store that is well‑maintained and merchandised to standards.
• Expedites merchandise receipts to the sales floor with urgency and merchandises items per company best practice and monthly presentation guidelines.
• Understands loss‑prevention and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, and merchandise.
• Follows mark‑out‑of‑stock policies, processes disposals, and reports to leadership.
• Follows all cash, check, charge‑card, and refund procedures, maintaining accuracy with bankable tenders.
• Demonstrates a sense of urgency to execute store best practices and minimize workflow steps.

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leads by example
  
  Communicates effectively
• Ensures accountability and execution

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Performs basic mathematical calculations commonly used in retail environments.

• Uses all store equipment, including PDTs, registers, and PC.
• Spends up to 100 % of working time standing, walking, and moving around the store.
• Bends at the waist, squats, kneels, climbs, carries, reaches, and stoops regularly.
• Occasionally pushes, pulls, and lifts more than…