Retail Store Manager - Jacksonville, FL

Job Description – Retail Store Manager – Jacksonville, FL (260016) Job Summary

The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do his or her job effectively, the Retail Store Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. The Retail Store Manager must have strong performance management and coaching skills, allowing ongoing development of their retail sales reps.

This position will be responsible for managing both full and part‑time Mobile Advisors.

The salary for this role is between $72,000 – $76,000 plus a monthly bonus. The role leads a team for 40 hours a week (in‑store), allowing the remainder of the week to focus on the things you love best!

• Manages all aspects of in‑store execution within the assigned store, including staff scheduling, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Ensures and promotes strong relationships with the in‑store team and field leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via one‑on‑one coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high‑quality full and part‑time sales reps.
• Manages attrition through key performance indicators.
• Manages performance in store to achieve all sales and customer service objectives.

• Works collaboratively with field sales leadership to achieve all company objectives.
• Participates in regular field leadership meetings.
• Provides regular reports to field leadership.
• Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
• Provides feedback on current store performance, derives a plan of action for future progress, and ensures execution of that plan.
• Responsible for all hiring, training, and performance management of employees within the store.
• Makes all store‑level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

• High School Diploma required.
• 3–5 years of training, sales, account management, or related experience, and 2+ years of retail management experience required in the wireless industry.

• Specialty retail management experience required.
• Proven record as a leader and store manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incentivize and drive sales representatives to perform and deliver client expectations.
• Must be proficient in all MS Office suite products;
  Word, Excel, PowerPoint.

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100% U.S.‑based customer support. Based in Scottsdale, AZ, with 3 000 employees in locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in…