Store Leader; Jacksonville, FL

WHO WE ARE

South Moon Under originated as a small surf shop in 1968 and has since evolved into an elevated everyday shopping destination for the effortlessly cool individual, with brick‑and‑mortar locations in small communities and big cities alike. At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. Our team is filled with talented, smart, and driven employees who are passionate about style, customer service, and of course, South Moon Under.

We want talented individuals who are people focused, sales driven and eager to collaborate as a team to establish a thriving brand. If you are someone who craves development, enjoys a dynamic work environment, and you have the hustle to meet challenges, then we want you!

As a Store Leader, it is your responsibility to build and manage a team of customer‑facing style experts in a dynamic retail environment. You are accountable for every aspect of the store’s performance inclusive of achieving key results, creating a fun and positive environment for your team, and delivering best‑in‑class service. You lead by example and masterfully navigate ever‑changing conditions by making informed and timely decisions that are solutions‑focused and drive strong business outcomes.

As an entrepreneur, you create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in‑store experience.

• Ensure expected customer service levels are maintained and exceeded by the team
• Create a selling environment that is focused on a seamless end‑to‑end experience driven by customer engagement, personalized outfitting, and adding value to the visit
• Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude
• Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store
• Drive team engagement by ensuring team members are provided recognition and continuous check‑ins, including performance management and documentation when relevant, to support and reinforce career and personal growth
• Lead and monitor the store’s ongoing training strategy, including training for non‑keyholders, process changes, promotions or job changes, and new programs or initiatives
• Perform people‑related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed
• Manage, train, and hold the team accountable for maintaining retail standards and store cleanliness
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Corporate Team, etc.) to take appropriate action
• Collaborate across store channels and/or Areas using company technology platforms

• Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
• Consistently meet and/or exceed all goals and objectives for your store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities
• Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations
• Drive overall store product strategy, in accordance with brand standards, including supervision and oversight of receiving, processing, merchandising, and…