Retail Customer Service Associate Part Time

Retail Customer Service Associate Part Time

Join to apply for the Retail Customer Service Associate Part Time role at BJ's Wholesale Club
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A World‑Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well‑being and future – both on and off the job. When you grow, we grow.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans and optional dental, vision, HSA and FSA options to fit your lifestyle.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Job Summary

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Key Responsibilities

• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner; resolve member concerns in a courteous and timely manner and escalates issues to management as necessary.
• Maintain and exhibit a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures, including cross‑checking merchandise to member register receipts and verifying high‑dollar value items; record discrepancies and notify front line for immediate rectification.
• Audit Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club and respond to EAS alarms according to established procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Minimum age requirements: 18 years (Indiana 19, Delaware 21).

Environmental Job Conditions

• All activities involve standing and moving on hard surfaces.
• Requires occasional bending, pulling, reaching, stooping, and climbing ladders or step stools.
• May require lifting up to 30 lbs.
• Exposure to indoor and outdoor temperatures.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position starts from $16.25.

Not Applicable

Part‑time

Sales and Business Development

Retail