Assistant Store Manager- Oakleaf

Assistant Store Manager – FT Oakleaf

Goodwill Industries of North Florida

8460 Merchants Way, Jacksonville, FL 32222

$18.50/hr – $18.50/hr (base hourly rate)

Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods and works with the store’s managers to ensure staff are properly trained and performing effectively.

• Assist in opening and closing the store in the absence of the Store Manager and Key Holder.
• Supervise the processing of donated goods in a timely and accurate manner, following the production system.
• Foster teamwork among management staff to accomplish store goals.
• Coach, train, and develop the management team and oversee training of store personnel.
• Delegate the daily and weekly scheduling of staff.
• Address employee issues by resolving complaints, providing performance feedback, conducting appraisals, and counseling.
• Administer disciplinary actions in coordination with the Area Manager.
• Maintain daily and weekly reporting of sales, donations and overall financial results.
• Ensure store revenue goals and budgeted expenses are met.
• Manage inventory and labor costs to maximize profitability.
• Ensure accuracy of cash handling and compliance with accounting procedures.
• Maintain store appearance, safety, and compliance with store policies and procedures.
• Train and develop staff on safety and company protocols.
• Maintain high standards of customer service and reinforce Goodwill’s mission.
• Complete various administrative duties including reporting facility issues, making deposits, opening/closing, and communicating transportation needs.
• Back of Store Duties: organize production area, facilitate loading/unloading, train employees on processing donated goods, greet donors, and manage inventory counts.
• Front of Store Duties: manage register procedures, process customer transactions, assist customers, ensure proper display, maintain floor cleanliness, and report security issues.
• Other duties as assigned, including travel to other stores as needed.

• High School or GED preferred.
• Minimum of 2 years prior retail management experience preferred.
• Team leadership skills.
• Strong oral and written communication skills.
• Advanced customer service skills.
• Ability to promote and maintain workplace safety.
• Ability to handle customer/donor/employee relations in absence of Store Manager.
• Value diversity.
• Proficiency with POS reporting procedures.
• Energy and enthusiasm to help others.
• Demonstrated interest in a career in retail.
• Strong knowledge of financial management.
• Basic math skills.
• Computer proficiency (Word, Excel, other Office, basic office equipment).
• Ability to lift up to 10 pounds regularly and up to 50 pounds occasionally.
• Flexible schedule to include weekends, evenings, and holidays.
• Reliable transportation and a valid driver’s license.

• Standing, walking, lifting up to 50 lbs, carrying up to 50 lbs, kneeling, pushing/pulling, bending/stooping, reaching, turning.
• Repetitive motions; may require standing using fingers, hands or feet more than two‑thirds of the day.

• Respectful customer relationships.
• Reading, math skills.
• Drive motor vehicle.
• Typing/keyboard; word processing software.
• Basic payroll/accounting skills.
• Operate office machinery (fax, copier).
• Verbal and written communication including telephone.
• Operation of point of sale/inventory software.
• Reasoning and logic.
• Maintain records.
• Sensitivity to service population’s cultural and socioeconomic characteristics.
• Public speaking/group presentations.
• Verify data, including sales numbers.
• Organize and prioritize information.
• Team‑oriented and collaborative interpersonal relationships.

Supervises at least 2 or more full‑time employees (5 to 20 sales associates and key holders). Builds and maintains a supervisory relationship with the Store Manager.

Goodwill Industries of North Florida is an equal opportunity employer.