Retail Assistant Store Manager

Retail Assistant Store Manager - 2861

$18.00 to $21.00 per hour

Location:

Jacksonville, FL

We are looking for an Assistant Store Manager to partner with the Store Manager, leading and developing store employees, recruiting and retaining top talent, maximizing financial goals, and managing Customer Relations. This position requires a minimum of six (6+) months of management or third‑tier key experience and includes a daily commitment to the company’s asset protection program.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required)
• Best working hours: stores open 9 AM–6 PM, many closed on Sundays
• Earned Wage Access program available from day two of employment (up to 50% of earned wages, up to seven times per payroll cycle)
• Unlimited commission above hourly base rate
• Vacation: one week after 6 months, one additional week after 1 year, and two weeks on each anniversary thereafter (adjusted per state/local rules)
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (adjusted per rules)
• Employee discounts on the first day of active employment
• Tuition reimbursement up to $2,000 per year for eligible full‑time employees
• Access to over 10,000 discounts from 1,000+ companies (First Cash Perks)
• Auto‑enrollment in First Cash 401(k) after 6 months
• First Cash Pet Insurance program access

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues
• Monitor and assist in the training of pawnbrokers to meet First Cash standards
• Recruit top talent through company‑prescribed channels
• Open and close the store, including counting cash drawers and merchandise, ensuring all asset protection procedures are followed
• Ensure asset protection through inventory control, property safety procedures, and securing customer loans
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting
• Evaluate store financial statements and drive profitability through communication and goal setting
• Ensure operating standards meet or exceed First Cash standards
• Monitor loan qualification and buying processes to maintain integrity of all loans issued
• Complete assigned tasks and training for self‑development as requested
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives
• Remain up‑to‑date on product knowledge
• Act as manager on duty in the absence of the Store Manager
• Perform related duties as assigned

• Willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, lifting up to 50 pounds)
• Demonstrated ability to effectively supervise others
• Ability to work with firearms and become firearms certified
• Must be willing to assist customers in exterior areas of the building
• Minimum age 18
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations as business needs dictate
• Flexible retail schedule, including weekends and holidays
• Assistant Store Managers work 40+ hours a week (hours not guaranteed)
• Computer literate and able to operate POS systems and common office machines
• Ability to multi‑task in a fast‑paced environment and detail‑oriented with strong organizational skills
• Analytical skills
• Cash handling experience required
• Work independently with minimal supervision
• Excellent work ethic and strong business sense

Assistant Store Managers have the potential to earn 2–8% commission based on gross profit of personal performance. Detailed plan information is provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. First Cash will provide reasonable accommodations for qualified individuals with disabilities.