Sr. Asst. Store Mgr- Oakleaf

Sr. Asst. Store Mgr – FT Oakleaf Goodwill Industries of North Florida Location

8460 Merchants Way, Jacksonville, FL 32222

$22.69/hr – $22.69/hr (based on skills and experience)

Work is the Cornerstone of Life. At Goodwill, we believe that the opportunity to work can – and does – change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non‑profit affiliates of what is now Goodwill Industries International.

Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.

• Provides quality leadership for Goodwill’s internal and external customers across all assigned tasks, while upholding Goodwill’s mission at all times.
• Constructive problem solving, facilitating creative improvements and motivating others.
• Display strong interpersonal and communication skills.
• Effectively handle change management.
• Consistently administer policies and procedures.
• Responsible for hiring, training, development, coaching, appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems; enforcing and communicating Goodwill policies and procedures; communicating problems and concerns to General Manager and/or HR.
• Responsible for ensuring safe working conditions and work practices.
• Ensures store standards are met in customer service, merchandise presentation, production, housekeeping, and cash handling.
• Ensures store resolves issues identified in the auditing process.
• Ensures store production goals are met.
• Maximizes floor layout to achieve sales per square foot goals.
• Maintains sufficient inventory levels of material to meet production and sales goals.
• Performs all duties as a Store Manager for assigned home store.
• Oversees operation of 2–3 stores and directly supervises store managers.
• Trains and develops store management and oversees training and evaluation of store employees.
• Oversee all decisions pertaining to hiring, performance management, disciplinary action, and termination.
• Assures merchandise content, presentation and visual standards are met for retail stores.
• Monitors store sales to assure revenue goals are achieved and required reporting is completed.
• Administers budget of home store and assigned stores to assure the required ratio of expenses to revenue.
• Monitors effective execution of quality standards in customer service, safety, store display/presentation, and housekeeping.
• Maintains required reports and records, including accurate employee time reporting; monitors payroll expenses and maintains payroll budgets.
• Develops communication channels that create an “open door” environment.
• Other duties as assigned.

• Requires five years of retail experience with at least two years of managerial experience.
• Ability to travel as required by role (up to 75% of the time). Valid driver’s license and state auto insurance.
• Hours may vary and will require holidays, evenings and weekend work as business needs dictate.
• Working knowledge of all Microsoft Office applications especially Excel.
• Must confidently use standard office equipment (e.g., fax, printer, copier) and POS system.
• Proven leadership skills including business acumen, supervision, creativity, adaptation to change, interviewing & selection, observation, organization, planning, performance management, data analysis and reporting.
• Effective communication (both verbal and written).
• Strong interpersonal and team leadership skills.
• Ability to learn, retain and effectively apply production and procedures information.
• Ability to train managers on the organization’s production system.
• Ability to work without supervision.

• High School or GED required. Bachelor’s degree or advanced education in retail management or similar concentration preferred.