Retail Store Supervisor

Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our Sunnyside® dispensaries provide a welcoming, positive, judgment-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs aims to normalize and professionalize cannabis through our passionate employees, SEED initiative, and focus on Social Equity and Educational Development to ensure equal opportunity in cannabis.

We aim to revolutionize and lead the nation’s cannabis industry with a focus on quality, consistency, integrity, and professionalism. If you’re interested in joining our mission, join our team today.

The Sunnyside Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help direct workflow of the staff and regularly perform store opening and closing procedures. As a Supervisor, you will manage customer escalations, reinforce team culture, and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

At Sunnyside, we prioritize employee experience with a strong focus on training, development, diversity and authenticity. As a Dispensary Supervisor, you will have the following responsibilities and opportunities.

• Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.
• Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments, facilitating operational workflows, and driving sales goals.
• Decision making, active listening and problem solving capabilities.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service.

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) during non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to employees' questions, concerns or suggestions and communicate resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate cash, POS or product discrepancies and escalate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• Ability to walk or stand for extended periods.

• High School Diploma or equivalent
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team; cannabis experience preferred
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills

Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, a 401(K) match, FSA/HSA programs, LTD/STD options, life insurance and AD&D. Paid holidays and paid time off are provided, with potential eligibility for discretionary bonuses, stock options and employee discounts. Benefits eligibility may vary by full-time/part-time status, location, or position.

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