Shift Manager

Overview

The Shift Manager is responsible for managing the daily operations of Moe’s Southwest Grill. Responsible for ensuring that the restaurant team creates quality food and provides quality guest service in a fun, fast-paced environment. Responsible for ensuring the restaurant team adheres to company policies, procedures and standards.

• Responsible for ensuring the restaurant team is properly trained for prepping, cooking, packaging and serving food for guests in a timely fashion. Ensure that prepared food products meet operational, food safety and brand standards. Manage food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coach restaurant team on operational standards and take corrective action as necessary.
• Maintain a fun, fast-paced atmosphere for employees and guests. Ensure the restaurant team greets guests by stating, “Welcome to Moe’s!” Ensure 100% guest satisfaction in areas of quality, service and cleanliness. Take corrective action as necessary.
• Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensure compliance with food safety and brand standards. Ensure proper security procedures are in place to protect guests, employees and assets. Ensure guest and employee safety to reduce injury or accidents. Complete administrative paperwork in a timely fashion.
• Maintain a professional image including punctuality, cleanliness, uniform and appearance standards.
• Demonstrate company values and perform other tasks as directed by the company leadership team to include restaurant management and assigned representatives; always represent Moe’s and Quality Fresca, LLC professionally.
• Other duties assigned.

• Education:
  
  High school diploma or equivalent preferred.

• Quality guest services skills
• Quality communication skills to multiple audiences
• Effective shift management skills
• Computer skills
• Self-discipline and leadership skills
• Ability to multi-task
• Ability to effectively lead a restaurant team to achieve company goals
• Adherence to company core values – Quality Way

While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee must occasionally transport and/or move up to 50 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting;

or restaurant environment.

The noise level in the work environment is usually moderate.