Quality Control Manager

Who We Are

As a privately held, U.S.

-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what’s possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people’s focus on excellence and a culture that values everyone’s voices and collaboration.

To continue laying the groundwork and challenge what’s possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Hybrid

This position is contingent upon contract award. The anticipated award date is in the first quarter of 2027. Any employment offer extended will be conditional upon contract award and successful completion of all required pre‑employment processes, which may include background checks, drug screening, verification of work eligibility, and the ability to obtain and maintain a government security clearance, if required by the position.

Responsible for managing all aspects of the quality assurance program, ensuring compliance with government requirements contracts and Crowley business unit policies and procedures.

• Develops and maintains a quality plan which includes service quality standards, quality scorecards, monitoring, coaching, performance metric assessments and improvement actions.
• Manages a team of quality representatives and/or specialists establishing work standards, performance objectives and enforcement through regular oversight.
• Ensures team standards are achieved and initiates improvement actions when necessary.
• Works collaboratively with the team to ensure consistency in quality service requirements.
• Monitor and report program performance against key performance indicators (KPIs) and performance standards; recommending process improvements when opportunities are identified.
• Analyzes performance trends and takes proactive steps to prevent service shortcomings.
• Generate analysis and reporting of historical test results.
• Documents anomalies, issues and potential gaps on services.
• Report performance information through formal and informal reports that may be contractual deliverables.
• Conducts process and product audits to confirm compliance with company policies and contract requirements.

• Bachelor’s degree in business, transportation or a related field; or a combination of post high school education and experience.

• 10 years relevant experience in quality control management, preferably in shipbuilding.
• Experience with quality management systems including but not limited to ISO 9001, ABS, and other maritime standards.
• Technical knowledge of ship construction processes, including the areas of ship fitting, welding, pipe fitting, electrical, and coatings.
• Experience with subcontracts management particularly in area of management of quality issues and defects.

• Proficient in Microsoft Office products, including Word, Access and Excel.
• Proficient in transportation management systems preferred.

• Ability to travel as necessary.

Ability to communicate effectively verbally and in writing, including conveying technical information to technical and non‑technical users. Ability to establish and maintain effective working relationships with internal/external business partners. Ability to evaluate process effectiveness and develop change or alternatives. Ability to function effectively with, or as part of a team. Ability to indirectly mentor, coach, train and/or supervise employees. Ability to effectively manage projects that may vary in nature and scope.

Ability to identify and/or document existing and new trend, as well as evaluate and predict their impact on the organization. Knowledge of and ability to apply the concepts, principles and practices of change management. Knowledge of and…