Veterinary Receptionist

Pet Vet Care Centers' Pet Doctors of America is currently seeking a Veterinary Receptionist to join their team!

At Pet Doctors of America
, you will find a team of compassionate professionals who pour their hearts into every patient and client they serve. We support and encourage one another, creating a workplace where everyone feels valued. Together, we provide exceptional care that enriches the lives of pets and the people who cherish them.

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 2+ years of customer service experience
• Skills:
  
  critical thinking, ability to prioritize tasks, willingness to go above and beyond for clients
• Ability to respond to client communications (verbal or via email or text) in a professional manner, tech savvy (we use several different platforms for client communication, prescriptions, patient treatment tracking, etc)
• Candidate MUST be warm & bubbly, this position requires constant client interaction
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

• Veterinary experience preferred
• Familiarity with medications, procedures, Cornerstone (PIMS)

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$15 — $17 USD

At Pet Vet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals
, including 1700+ veterinarians
, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built…