RN Supervisor

4266 Sunbeam Rd, Jacksonville, FL 32257, USA

Posted Friday, December 26, 2025 at 5:00 AM

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to once again be recognized with the Hospice Honors award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long‑term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non‑profit hospice provider in the region, we never turn anyone away due to an inability to pay.

The RN Triage Supervisor is responsible for the coordination, oversight, and supervision of triage services during non‑business hours. This includes providing clinical and operational support to telephone nurses, field staff, and inpatient facilities. The supervisor ensures smooth operations, manages urgent situations, and supports staff in delivering high‑quality care. The role requires sound clinical judgment, strong leadership, and the ability to act as a resource and liaison for internal teams and leadership.

This position supervises telephone triage nurses during nights and weekends.

• Provide supervision and clinical oversight of triage operations during non‑business hours.
• Coordinate and track field visits across disciplines and ensure accurate documentation.
• Serve as the supervising authority for telephone, night, and weekend RN triage staff during assigned shifts.
• Supplement telephone nursing support as needed.
• Report narcotic discrepancies or suspicions to appropriate leadership per protocol.
• Identify and elevate systematic or clinical issues that may impact patient outcomes.
• Address and refer grievances or conflicts to appropriate leadership.
• Model professional behavior and promote interdependent team collaboration.
• Maintain department metrics and participate in quality assurance efforts.
• Promote a positive agency image and uphold compliance with internal policies.
• Attend meetings and participate in staff education and development activities.

• Strong clinical knowledge in hospice, acute care, or home health settings.
• Ability to manage and lead multidisciplinary teams.
• Skilled in critical thinking, decision‑making, and conflict resolution.
• Effective verbal and written communication.
• Proficiency in using electronic systems and documentation tools.

• Minimum two (2) years of experience in acute care, oncology, home health, or hospice.
• Experience in supervisory or leadership roles preferred.

• Current Registered Nurse (RN) license in the State of Florida.
• Must have medical clearance for communicable diseases and up‑to‑date immunizations.
• Reliable transportation required.

• Degree from an accredited nursing program (Diploma, Associate, or Bachelor's in Nursing).

• Ability to handle urgent clinical and operational issues.
• Demonstrated ability to work independently with minimal supervision.
• Participation in continuing education and adherence to professional nursing standards.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties,…