Telephone Triage RN - Office Based | Weekends

4266 Sunbeam Rd, Jacksonville, FL 32257, USA

Posted Monday, January 26, 2026 at 5:00 AM

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to once again be recognized with the Hospice Honors award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long‑term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Telephone Triage RN

Under the direction of the Triage/on‑call supervisor, the Telephone Triage RN responds to patient and/or caregiver needs via the telephone. The RN prioritizes and responds to calls received, in a timely manner. They incorporate nursing skills and appropriate questions to accurately evaluate problems/needs and instruct the patient/caregiver in accordance with the plan of care. Schedules vary based on position.

Work Location: In‑office position located at 4266 Sunbeam Road, Jacksonville, FL. No work from home at this time.

Full‑Time Hours Per Week: ~32 hours week.

Days/

Hours:

Saturday and Sunday (12 hour shift, 8:00 am – 8:00 pm), plus any additional one shift, one weekday Monday – Friday (8 hour shift; start times include 5 am, 6 am, 8 am, 10 am, or 11 am shift).

• Actively receive and process incoming calls for all lines of healthcare businesses.
• Incorporate nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.
• Complete telephonic or virtual assessment of patient for effective symptom management.
• Collaborate with patient, family/caregiver, and practitioner regarding goals of care and changes in treatment plan.
• Provide information and education regarding disease progression and anticipated needs at end of life.
• Provide instruction to the patient/caregiver in accordance with the plan of care or changes in plan of care.
• Provide appropriate emotional support during all conversations with patients/caregivers.
• Conduct follow‑up and collaboration calls as needs arise or as requested by the team.
• Provide change of status updates to supervisor (such as ER visit disposition or death) per protocol.
• Call physician or APRN as necessary for change in plan of care.
• Collaborate with supervisor or Interdisciplinary Group (IDG) team to determine appropriate discipline to respond to call and/or visit need.
• Arrange for medications and supplies based on urgency, per policy.
• Communicate with staff, physicians, community resources, and vendors providing accurate information regarding patient’s needs/problems.
• Document all phone call encounters with patients/caregivers in the Electronic Medical Records system (EMR) in a timely manner per CHPC protocol.
• Leave accurate and detailed report, per protocol, to IDG team members, after all calls including death calls, per protocol.
• Promote agency image within the community; display courtesy, tact, and patience within the organization and during community interactions.
• Demonstrate appropriate dress and grooming; maintain a good attendance record; notify agency of absences according to policy.
• Use chain of command for problem solving; attend staff meetings on a regular basis.
• Use supplies and equipment appropriately in a cost‑effective manner.
• Participate in agency quality assurance and comply with Compliance Program.
• Other duties as assigned.

• RN State of Florida Nursing license, current.
• Drivers license State of Florida, with a driving record acceptable to Community Hospice insurance carrier.