Volunteer Coordinator - Veterans Program

4266 Sunbeam Rd, Jacksonville, FL 32257, USA

Posted Tuesday, January 20, 2026 at 5:00 AM

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to once again be recognized with the Hospice Honors award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of ournine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

The Volunteer Experience Coordinator is responsible for developing, implementing, and managing strategies to recruit, engage, and retain military veterans as volunteers within Community Hospice & Palliative Care. This role ensures compliance with hospice regulations regarding veteran volunteer support, strengthens relationships with veteran-serving organizations, and promotes culturally competent, veteran-centered end-of-life care.

The Volunteer Experience Coordinator plays a critical role in creating rewarding and memorable experiences for patients, families, and volunteers. With a focus on leveraging the unique skills and passions of Community Hospice volunteers, the Volunteer Experience Coordinator satisfies all requests for Volunteer Services in a timely manner. Actively works with and builds positive relationships with the interdisciplinary group (IDG). This includes, but is not limited to, initiatives in recruitment, retention, appreciation, volunteer satisfaction, and other activities designed to attract and retain a high quality, fully engaged volunteer base.

• Develop and execute recruitment strategies targeting military veterans for hospice volunteer roles. Interviews and recommends individuals for selection and onboarding as a Volunteer.
• Serve as the primary liaison between the hospice and veteran organizations, military bases, VA facilities, and community partners
• Coordinate outreach events, job fairs, and presentations focused on veteran recruitment
• Promote hospice career and volunteer opportunities through veteran networks and platforms
• Identifies, contacts, and assigns qualified individual(s) to fulfill requested veteran volunteer experiences in a timely manner
• Considers unique skills, interests, and passions of volunteers during the selection process to make the best possible match between patient and volunteer
• Makes direct contact with military veteran patients and/or family members as appropriate to identify how to best serve their volunteer needs
• Communicates with members of the interdisciplinary group to provide updates and status of open requests
• Develops military veteran volunteer teams dedicated to fulfilling the mission and supporting the needs of specific veteran programs
• Proactively collaborates with members of the interdisciplinary group (IDG) to promote veteran programs and create or identify new and/or additional opportunities for Volunteer placements
• Engages in proactive and constant communication with Volunteer Engagement team to provide guidance on the skills and resources needed, allowing recruitment efforts to be effectively targeted in support of all volunteer programs.
• Sends appropriate reminders of upcoming experiences to the assigned veteran volunteers
• Creates, administers, and analyzes quarterly client satisfaction surveys; draws conclusions and provides recommendations based on analysis of the data.
• Deactivates volunteers based on established criteria to ensure database is up to date at all times
• Develops efficient and innovative ways to communicate…