Volunteer Coordinator

Volunteer Coordinator 900 W Adams St, Jacksonville, FL 32204, USA Req #25111 Wednesday, June 21, 2023

• Develops and implements an effective volunteer program including recruiting, training, evaluating, and supervising volunteers from the community and the onsite program to supplement staff resources. Recruits, trains, coordinates and monitors the work of individual volunteers, volunteer groups and interns ensuring ample staff to meet program needs; prepares records and reports regarding the same. Seeks opportunities to promote The Salvation Army and its programs to the community.

• Ensures thorough knowledge base of policies, procedures, and empirical practice to properly supervise volunteers.
• Initiates and coordinates planning for all volunteer recruitment activities to be provided by the Agency.
• Determines the need for volunteer staff through program or department heads.
• Recruits, interviews, conducts new volunteer orientation and background screens on all volunteer candidates.
• In conjunction with Public Relations staff recruits volunteers through social media, media, community events and outreach.
• Monitors to check and approve work in progress and upon completion to ensure accuracy and completeness.
• Supervises a full complement of volunteers for daily volunteer activity during seasonal projects and special events.
• Confers with program or department heads on volunteer scheduling, assigning work details, training, planning, and instructing in proper methods and procedures.
• Ensures adequate volunteers are maintained to make certain the specific needs of each volunteer assignment are properly completed and to achieve volunteer satisfaction with their experience.
• Completes performance evaluations of volunteers in conjunction with program or department heads.
• Recognizes volunteers verbally and with a thank‑you letter for their contributions to the Agency.
• Assists in identifying and recommending changes in assignment and termination of volunteer staff as needed.
• Maintains an up‑to‑date volunteer database in CERVIS or other system(s) as identified.
• Develops and maintains a volunteer handbook/manual and applicable volunteer forms in conjunction with the Director of Social Services.
• Daily organizes volunteer rosters on volunteers who provide volunteer services, the hours of service provided, and ensures that this information is given to the program supervisor for their monthly statistical reports.
• Oversees and monitors the production of volunteer records and assists in preparing annual report regarding the Christmas Program.
• Prepares public presentations for volunteer needs. Seeks opportunities for volunteer recruitment, such as speaking engagements, volunteer job fairs, community connections and agreements with churches, clubs, and large companies to provide volunteers for the programs.
• Maintains an active interest and participates in local volunteer associations and professional seminars with regard to volunteer program development when monies are available; analyzes trends or innovations and integrates these into Agency volunteer services.
• Confers with the representatives from churches, clubs, and organizations regarding the status and performance of the volunteer program; prepares records and reports regarding the same.
• Plans and executes recognition of volunteers through on‑going and special appreciation events.
• Prepares and maintains up‑to‑date records on all volunteers; prepares annual report regarding the status of the volunteer program. When needed, performs criminal history background checks and fingerprint cards on volunteers working with children. Coordinates with Human Resources for the safe keeping of those records.
• Confers with supervisor regarding the status and performance of the volunteer program.
• Ensures all applicable staff complete annual trainings for compliance with grant requirements.
• Assists Program Manager by greeting and interviewing clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history;…