OPS DIRECTOR

Position: FIXED OPS DIRECTOR
Job Summary:
The Fixed Ops Director provides leadership for all service operations, ensuring an exceptional customer experience while driving performance, efficiency, and profitability. This role is responsible for developing high-performing teams, optimizing workflow, and upholding the highest standards of integrity and customer care.

What We Offer

• Performance-based commission structure and incentive opportunities
• Comprehensive benefits package, including health, dental, voluntary benefits, and retirement plans
• Ongoing training and development to support career growth
• A collaborative culture that values diversity, innovation, and leadership
• Access to a fleet of top-of-the-line vehicles
• Exclusive employee discounts on vehicle purchases, parts, and services

Duties & Responsibilities

• Ensure every customer interaction reflects hospitality, professionalism, and the highest level of respect.
• Oversee the presentation of repair solutions to customers in a clear, transparent, and customer-focused manner.
• Direct and optimize overall service department workflow and productivity.
• Drive consistent, ethical sales of services while maintaining integrity and compliance.
• Promote a positive culture, accountability, and strong team environment.
• Communicate professionally to build and maintain long-term customer relationships.
• Develop, implement, and monitor monthly and annual departmental goals and performance metrics.
• Represent the organization with honesty, professionalism, and integrity at all times.
• Direct, coordinate, and support customer service initiatives and activities.
• Ensure all repairs and processes meet manufacturer, safety, and quality specifications.
• Provide leadership support to other departments and employees as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required;
  Associate's or Bachelor's Degree preferred.
• Minimum of 5 years of progressive leadership experience in the automotive service industry.
• Demonstrated experience managing and developing service managers, technicians, and advisors.
• Strong background in training, performance management, and operational leadership.
• Experience leveraging software and data to drive customer retention and department growth.
• Valid Driver License
• Must pass pre-employment screening (background & hair follicle drug test)

Why Join Us?
At Hanania Automotive Group, we offer a supportive work environment that encourages growth and learning. You'll have the opportunity to deepen your automotive knowledge and contribute to a team that values your input.

Turbocharge Your Career with Us - APPLY NOW!

An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.