Regional Director Of Operations - K12 Food Service - Jacksonville, Fl

Overview

Position Title: REGIONAL DIRECTOR OF OPERATIONS - K12 FOOD SERVICE - JACKSONVILLE, FL

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit

Job Summary - Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of District Managers and other Chartwells K12 team members. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.

• Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service
• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
• Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
• Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
• Serves as representative/brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation point
• Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
• Collaborates with key partners to support regional initiatives
• Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
• Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
• Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings

• Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree

• Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Has a proven track record of growing a business and leading teams, along with strong financial acumen
• Has ability to think quickly, analytically, strategically, and accurately
• Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
• Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite

Travel throughout the Jacksonville, FL area as well as other Chartwells K12 locations will be required.

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