Membership Director

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Membership Director
San Jose Country Club – Jacksonville, Florida
Position Summary

The Membership Director at San Jose Country Club is a senior leadership role responsible for driving the growth, retention, and long-term vitality of the Club’s membership while protecting its traditions, culture, and exclusivity. This position serves as the primary steward of the membership experience—from first inquiry through long-term engagement—and acts as a key connector between prospective members, current members, Club leadership, committees, and staff.

The Membership Director develops and executes data-driven recruitment and retention strategies, oversees all membership communications and processes, manages the membership pipeline and database, and plays a critical role in shaping the overall member experience in coordination with Club operations, events, food & beverage, golf, and governance initiatives.

Key Responsibilities

Strategy, Growth & Planning

• Develop and execute comprehensive, data-driven strategies for membership recruitment, retention, and engagement aligned with the Club’s long-term Strategic Plan and financial goals.
• Monitor and manage membership levels, category mix, waitlists, attrition trends, and initiation fee positioning.
• Collaborate with senior leadership and the Board on membership policies, category structures, and long-range planning tied to capital initiatives and facility enhancements.
• Serve as a key advisor to leadership on market conditions, competitive positioning, and membership demand.

Membership Recruitment & Sales

• Market the value, culture, and experiences of San Jose Country Club to qualified prospects.
• Cultivate member referrals and ambassador-driven recruitment.
• Manage the full membership sales cycle including tours, interviews, applications, and onboarding.

Retention, Engagement & Member Experience

• Proactively engage members to strengthen satisfaction and loyalty.
• Partner with committees and department heads to enhance programming and events.
• Oversee new member onboarding and integration.
• Curate and communicate the San Jose Country Club story through thoughtful marketing, member referrals, and experiential touchpoints that reflect the Club’s culture, amenities, and long-term vision.

Operations & Administration

• Oversee membership databases and communications.
• Manage the membership department budget.
• Ensure compliance with bylaws and governance standards.

Data Analysis & Reporting

• Track and analyze recruitment, attrition, and engagement metrics.
• Prepare reports for senior management and the Board.

Leadership & Collaboration

• Lead and mentor membership staff.
• Work cross-functionally to ensure a consistent member experience.

Qualifications & Skills

• Bachelor’s degree preferred.
• Experience in membership, hospitality, or sales leadership.
• Strong interpersonal, analytical, and leadership skills.
• Experience managing budgets and teams.

What Success Looks Like

• Sustainable membership growth.
• High member satisfaction and retention.
• Strong data-driven governance support.