Operations Service Manager

Operations Service Manager – Metro Power

Metro Power, an employee‑owned company, currently has an immediate full‑time opening for an Operations Service Manager in the Service Department for small jobs. This position will be a key member of a project management team in our automation group, ensuring customer needs are met and providing technical leadership and support branch resources for automation solutions.

In some cases, a department manager will manage focus accounts while assisting the sales team to sell our services. The department manager works with other groups to estimate projects and influence engineering staff and branch resources to work on a project without direct authority over those personnel. Responsibilities include driving department sales, meeting profitability goals, managing the financials of direct reports, and maximizing department and branch utilization capacity.

The role also focuses on career development and performance coaching of direct reports.

• Prepare and/or review designs for compliance with engineering principals, company standards, customer contract requirements, and related specifications.
• Lead and manage project plans, timelines, budgets, and resources while monitoring the process from concept through implementation.
• Prepare interim and completion project reports.
• Ensure profitability goals are met each month.
• Direct and guide directly reporting department heads with sales, budgeting, and problem solving.
• Manage, plan, schedule, communicate, facilitate, and report project‑related tasks.
• Break work down into manageable tasks required to meet project objectives and assign/direct work of sub‑contractors.
• Support career development and performance coaching of department supervisors and other direct reports.

• Total compensation is dependent on experience and knowledge.
• Positive work environment.
• Stable electrical contractor that is innovative and culturally diverse.
• Growth‑oriented culture offering opportunities for advancement.
• Safety and ethics are a priority.
• Employee‑owned stock purchase.
• 401(k) match program.
• Paid holidays, vacation, and sick time.
• Medical, dental, vision, and life insurance options.

• Forecast weekly tasks, timing, and responsible parties.
• Analyze and forecast factors that affect results to maximize efficiency.
• Coordinate day‑to‑day departmental activities and make final decisions on manpower assignments and project responsibility.
• Ensure compliance with mandatory monthly reporting.

• Share resources, manpower, and tools across branches to maximize organizational efficiency.
• Mentor, coach, and provide performance feedback to support individual growth and team development.
• Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy).
• Foster employee engagement.
• Provide performance appraisals, feedback, and growth opportunities for team members.
• Promote continuous learning, professional development, and improvement.

• Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction.
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement.
• Take prompt action to resolve any customer complaints.

• Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration.
• Manage billing and collections.
• Track accounts receivable and manage working capital.
• Facilitate process improvements in field labor productivity; implement tools for efficiency.
• Ensure minimum productivity standards are consistently achieved across projects.

• High School Diploma required.
• 2‑ or 4‑year construction‑related degree OR completion of 4–5‑year Journeyman apprenticeship required.
• 3–5 years experience in the electrical, mechanical, or construction field required.
• Minimum 1–2 years experience leading workplace safety efforts required.
• Demonstrated ability to work effectively in outdoor, hands‑on construction environments.

Metro Power is an Equal Opportunity Employer.

Mid‑Senior Level

Full-time

Other

Construction