Facilities Area Manager

Facilities Area Manager - JLL

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Area Manager serves as a key leadership role within the Operations Team, responsible for delivering world-class operational service and comprehensive client support across multiple buildings. This position provides direct supervision and strategic oversight of technical trades personnel, maintenance operations, and facility management activities. The manager will manage client relationships, lead cross-functional teams, and ensure seamless project execution while maintaining strict compliance with safety regulations and industry standards.

This role encompasses comprehensive budget management responsibilities, including cost forecasting, resource allocation, and financial oversight of maintenance and capital improvement projects. The position requires proven leadership capabilities to guide and develop technical staff while coordinating with contractors, subcontractors, and engineering teams to optimize operational efficiency across the portfolio.

The Facilities Area Manager must demonstrate exceptional communication and client service skills, serving as the primary point of contact for escalated issues and strategic facility planning. This individual will establish and maintain compliance protocols, manage multiple concurrent projects, and ensure all operational data and documentation supports informed business decision‑making. The role demands a results‑oriented leader who can work autonomously while building strong collaborative relationships with clients, vendors, and internal stakeholders to consistently exceed service expectations across all managed properties.

• Work with Workplace Manager to oversee the delivery of maintenance and repair services and various other duties. Ensure client satisfaction with delivery of Facility Management and Workplace Experience services and provide a lead role in monitoring and increasing customer satisfaction
• Responsible for execution of operating budget for their respective sites to include overseeing POs and vendor contracts.
• Creates and issues all JLL vendor and contractor related purchase orders
• Assists in the completion of the building audits
• Reviews and prioritizes requests for work through CMMS; responsible for ensuring all work is completed in accordance with established standards
• Determines activities required for completion of a work order (WO) and creates WO's as needed
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience
• Assist the Workplace Manager in meeting or exceeding Site KPIs;
  Monitor SLAs monthly to identify potential off‑track areas and plan corrective actions accordingly
• Recommend continuous quality improvement practices
• Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan
• Confers/communicates with work order requesters
• Estimates the labor resources required for completion of a WO, estimates and reviews work order invoice of labor costs, materials, non‑stock material purchase requisitions and external resources required for completion of WO
• Determines and arranges any operational safety requirements for the completion of a WO
• Develop monthly/quarterly reporting
• Assist with updating service provider matrix for assigned regions
• Coordinate with Account Team as needed to help source and identify new Business Partners to provide services on our behalf for the client
• Determines dates and duration to complete WOs
• Works with…