Sr Deskside Technician - Mechnicsburg, PA

ARC Group has an immediate opportunity for a Senior Deskside Technician! This position is located onsite in Mechanicsburg, PA. This is a direct hire FTE position and is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply.

100% REMOTE!

Candidates must have permanent work authorization and work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role.

SUMMARY STATEMENT
The Senior Deskside Technician is responsible for providing advanced on-site technical support and troubleshooting to end-users across the organization. This role involves diagnosing and resolving hardware and software issues, deploying and maintaining computer systems, and ensuring optimal performance of all IT equipment. Mentors junior technicians, manages complex IT projects, ensures a high level of customer satisfaction, and provides white glove support for executives.

This position may require occasional evening or weekend work to meet deadlines or resolve critical issues.

ESSENTIAL RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary.

Technical Support (45%):

* Consult with end users to determine functionality and resolution to hardware and software needs.

* Responsible for development of tech tip documents to assist with end user and troubleshooting education.

* Provide advanced technical support to end-users for complex and non-routine hardware, software, and network-related issues.

* Guide customers through systems configuration, troubleshooting, and maintenance.

* Provide pro-active, direct and expert support to executives.

* Diagnose, research and resolve complex technical problems, including desktop, laptop, and peripheral devices.

* Install, configure, and maintain computer systems, software applications, and IT equipment.

* Stay updated with the latest industry trends, technologies, and best practices.

* Collaborate with other IT teams to ensure seamless integration of systems and applications.

* Produce and maintain accurate documentation of technical procedures, configurations, and troubleshooting steps.

Customer Service (40%):

* Ensure a high level of customer satisfaction.

* Provide on-site and remote white glove support for executive team.

* Provide exceptional customer service and support to end-users, ensuring timely resolution of issues.

Manage IT Projects (5%):

* Accountable for research, design, selection, implementation and deployment of technology products and services to meet business needs.

* Manage the deployment of replacement hardware.

* Oversee the organization and provision of supplies and hardware for in-person meetings.

Leadership (5%):

* Mentor and train junior technicians, providing guidance and support as needed.

Training (5%):

* Perform training and provide onboarding assistance to new hires.
Performs other duties as the supervisor may, from time to time, deem necessary.

REQUIRED QUALIFICATIONS

* Bachelor's degree in information technology, computer science, or related field; or minimum 5 years' work experience which includes progressive IT support work experience with at least 2 years in a senior role.

* Comprehensive knowledge of computer hardware, software, and network systems.

* Proficiency in troubleshooting and resolving complex technical issues.

* Excellent problem solving and analytical skills.

* Critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives.

* Experience with Windows operating systems.

* Familiarity with IT service management (ITSM) tools and best practices.

* Excellent communication, interpersonal, and customer service skills.

* Ability to communicate technical information clearly and articulately.

* Strong organizational and time management abilities.

* Ability to work independently and as part of a team.

* Ability to interact with all levels of employees

* Excellent relationship building skills and must possess a see it, own it, do it mentality.

* Ability to work onsite at Corporate Office in Mechanicsburg, PA.

ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.

At ARC Group, we are committed to…