Help Desk Analyst

Description

We're looking for a Help Desk Analyst to serve as the first point of contact for internal technical support. You'll handle incoming tickets, resolve common issues, and provide excellent customer service across the organization.

What You'll Do:

+ Respond to tickets, calls, and chat-based support requests

+ Resolve password resets, account issues, and software troubleshooting

+ Support PCs, laptops, mobile devices, and office equipment

+ Guide users through basic troubleshooting steps

+ Document solutions and maintain knowledge-base articles

+ Escalate issues that require specialized support

Requirements

What We're Looking For:

+ 0-2 years of help desk or customer support experience

+ Strong communication and multitasking abilities

+ Familiarity with Windows/Mac, O365/Google Workspace, and basic IT concepts

+ Customer‑centric attitude and willingness to learn

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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