Audio Visual Technician

We’re hiring an experienced A/V Technician Specialist to join a high-performing onsite IT support team in Jacksonville, FL (5x/week), with infrequent travel (2.5–3 hrs) to a nearby Tallahassee location.

This role is hands‑on and focused on keeping conference room and collaboration technologies running seamlessly in a fast‑paced enterprise environment.

If you thrive in live meeting environments, enjoy troubleshooting room systems, and deliver strong white‑glove support, this could be a great fit.

• Configure and troubleshoot Microsoft Surface Hubs (display, audio, network settings)
• Diagnose and resolve Crestron connectivity, audio, and video issues
• Support Microsoft Teams Rooms (MTR), including UI and touch panel troubleshooting
• Support Condeco, Barco Click Share, Pano, Polycom, Cisco, and related AV systems
• Provide event and meeting support (onsite and occasional offsite)

• Troubleshoot PC, Mac, AV, and network connectivity issues
• Manage Service Now tickets with SLA awareness
• Support Microsoft applications (Outlook, Teams, One Drive, Office 365)
• Perform asset management (shipping, receiving, tracking, disposal)
• Provide printer installation and troubleshooting
• Deliver VIP / white‑glove executive support
• Provide remote hands support (checking ports, tracing cables, rebooting hardware)

• 2+ years of onsite technical support experience (or related degree)
• Hands‑on experience with Crestron and Microsoft Teams Rooms
• Experience supporting AV conference room technologies
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills
• Ability to work onsite 5 days per week
• Comfortable with occasional travel and after‑hours support if required

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.