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Member Tech Support Manager — Data-Driven Team Lead

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: SoFi
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
  • Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A next-generation financial services company is seeking an MTS Associate Manager in Jacksonville, Florida. This role involves overseeing the Member Technical Support team, managing ticket volume, and ensuring efficiency while analyzing support metrics. Candidates should have a minimum of 3 years of management experience, a technical support background, and strong skills in Excel, Google Sheets, and Tableau. The company promotes a culture of member obsession and offers competitive benefits.
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