Level 2 Desktop Technician

at compucomstaffing () , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified level 2 desktop technician to join their team onsite in jacksonville, fl (blount island) and provide end-user support. This is a 6 month contract with possibility of extensions. The working hours will be 6am to 2:30pm on weeks the technician is not on call. This role require on call responsibilities, after hours, occasional overtime and some saturday's.

This technician will be on call two weeks and off four weeks.

duties and responsibilities :

• provide desktop support for onsite users to include executive level support

• troubleshoot and resolve hardware, software, network, and peripheral issues

• device and user management through ms intune

• troubleshooting windows 11 os, office 365, ms authentication and mobile issues

• perform setup and provisioning of equipment to business users

• managing team service now ticket queue (meeting ticket slas)

• driving issue to resolution through engagement/escalation to other support teams (when required)

skills and qualifications :

• minimum 2 to 5+ years of related desktop experience, both deskside and remote

• windows 11 os experience required

• excellent customer service and interpersonal skills

• experience working with a ticketing system (servicenow / remedy / connectwise)

• microsoft intune experience desired

• must have a valid drivers license, clean mvr, and reliable transportation

• must have the ability to travel to other locations as needed

wage range :

the rate for this position is between $21.75 - $29.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

benefits :

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only, no corp to corp.

expiration date :

this posting is anticipated to remain open until 4/17/2026.

equal employment opportunity : compucomstaffing () ™, a division of compucom® systems, inc., is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium business. For more information, visit .

work authorization : candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

arizona applicants : to the extent required by applicable law, the company maintains a smoke-free workplace.

california residents : please review the california consumer privacy act notice () .

we will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the city of los angeles fair chance initiative for hiring ordinance as well as the san francisco fair chance ordinance.

maryland applicants : under maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

massachusetts applicants : it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

rhode island applicants : the company is subject to chapters 29-38 of title 28 of the general laws of rhode island, and is therefore covered by the state’s workers’ compensation law.

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compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.