Business Systems Specialist - Retirement Professional Services

Business Systems Specialist - Retirement Professional Services

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor of Computer Engineering

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you:
Are you FIS?

We are seeking a highly skilled Business Analyst with strong analytical, data, and Retirement Plan Services (RPS) domain expertise. The ideal candidate will play a critical role in bridging business needs and technical solutions by translating complex business problems into clear, structured, functional and data requirements. This role requires close collaboration with stakeholders, product owners, developers, and QA teams across the full project lifecycle.

Location - Hybrid (3 days in office, 2 days remote)

Jacksonville, FL - Milwaukee, WI - Atlanta, GA - St. Petersburg, FL - Cincinnati, OH

The FIS TRP Retirement Professional Services team manages and supports call center technologies and CRM systems to enhance customer service efficiency and deliver a seamless client experience that will define the world of fintech.

• Conduct detailed business analysis to understand business goals, objectives, and operational needs
• Elicit, analyze, document, and validate business and functional requirements using standard BA methodologies (BRDs, FRDs, use cases, process flows, data mappings)
• Analyze and document current-state and future-state business processes, identifying gaps, risks, and improvement opportunities
• Translate business needs into clear functional, technical, and data requirements to support solution design
• Collaborate closely with business stakeholders, product owners, developers, and QA teams throughout the project lifecycle
• Support impact analysis, cost-benefit analysis, and feasibility assessments for proposed solutions
• Perform data analysis and reconciliation to support root-cause analysis and issue resolution
• Support testing activities including UAT planning, test case review, defect triage, and validation of delivered functionality
• Provide ongoing support for production issues and continuous process improvement initiatives
• Coach and support junior business analysts as required
• Work independently while managing multiple priorities and contributing effectively within cross-functional teams

• Strong analytical and problem-solving skills, with the ability to decompose complex business problems into structured requirements
• Proven experience translating business needs into functional and data requirements
• Solid understanding of end-to-end system and data flows
• Advanced SQL proficiency, including:
  Writing complex joins and subqueries, Performing data validation and reconciliation queries, & Analyzing large datasets for root-cause analysis
• Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences
• Strong organizational skills with the ability to manage multiple priorities and deadlines

• Experience working in large-scale, data-intensive environments
• Familiarity with Agile or hybrid delivery methodologies
• Experience with modern Database such as Snowflake, Postgres etc., with AWS

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.