Assistant Director, Enrollment Services Planning and Operations

Overview

The Assistant Director supports the design, development, and implementation of departmental processes and operational initiatives. This role provides day-to-day operational support, reporting and analytics expertise, and coordination across Enrollment Services functions. The Assistant Director collaborates closely with Admissions, Financial Aid, the Welcome Center, One-Stop, and Records and Registration to drive operational improvement, data-informed decision making, and effective use of technology.

Slate CRM Administration

• Serve as one of the institution's core Slate CRM functional administrators and subject matter experts, providing full functional support to end users, vendors, consultants, and IT.
• Create and manage advanced Slate reports, dashboards, datasets, and queries to support operational and strategic decision-making.
• Develop and maintain a full range of Slate components (e.g., portals, entities, checklists, workflows, imports/exports, rules, translation codes, origin sources, events, forms, communications, etc.).
• Assist with system configuration, report development, data workflows, performance optimization, and system documentation.
• Provide training, job aids, and ongoing support to Slate users at varying levels of expertise.
• Lead functional testing, quality assurance, and validation of Slate enhancements, upgrades, and new feature implementations.

Reporting, Analytics and Data-Informed Decision-Making

• Develop, maintain, and analyze reports, dashboards, and performance metrics for daily, weekly, monthly, and year-over-year monitoring of Enrollment Services activities.
• Provide data analysis on student progression from inquiry through enrollment to support operational and strategic planning.
• Conduct research on industry trends, best practices, and benchmarking to support continuous improvement initiatives.

Business Process Improvement and Functional Systems Support

• Perform business process analysis to improve efficiency, consistency, compliance, and service delivery across Enrollment Services.
• Work with end users to gather, clarify, and document business requirements, translating operational needs into functional system specifications.
• Perform functional testing of system enhancements and updates to ensure solutions meet documented business requirements.
• Coordinate with ITS and institutional partners to ensure system functionality, timely issue resolution, and service continuity.