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Help Desk Technician

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: Insight Global
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Location: Jacksonville, FL – Onsite 5 days a week with 65 remote days to use throughout the year

PR: $20.61

Duration: 6 months with possible extension/possible conversion

Shift: 8am-5pm

Must-Haves:

  • Excellent customer service skills – able to empathize and have patience with the end user
  • Knowledge of Windows 11
  • Strong documentation skills – Able to assist in writing KBRs and SOPs in between calls
  • Comfortable working and collaborating remotely

Plusses:

  • 1+ years of true help desk experience
  • CompTIA Certifications
  • Service Now Ticketing

Day-to-Day:

Insight Global is looking for a Help Desk Technician to work for an insurance company in Jacksonville, Fl. As part of our Help Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will occasionally work with network services, telecom vendors, and application development to fully resolve problems.

You will troubleshoot, identify problems, resolve issues, and document issues and resolutions. The company is migrating from Windows 10 to 11 and moving to an authenticator off SMS which will increase the need for support.

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