Help Desk Technician
Listed on 2026-02-28
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Location: Jacksonville, FL – Onsite 5 days a week with 65 remote days to use throughout the year
PR: $20.61
Duration: 6 months with possible extension/possible conversion
Shift: 8am-5pm
Must-Haves:
- Excellent customer service skills – able to empathize and have patience with the end user
- Knowledge of Windows 11
- Strong documentation skills – Able to assist in writing KBRs and SOPs in between calls
- Comfortable working and collaborating remotely
Plusses:
- 1+ years of true help desk experience
- CompTIA Certifications
- Service Now Ticketing
Day-to-Day:
Insight Global is looking for a Help Desk Technician to work for an insurance company in Jacksonville, Fl. As part of our Help Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will occasionally work with network services, telecom vendors, and application development to fully resolve problems.
You will troubleshoot, identify problems, resolve issues, and document issues and resolutions. The company is migrating from Windows 10 to 11 and moving to an authenticator off SMS which will increase the need for support.
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