ServiceNow ITSM Pro and ITOM Technical Solution Architect Job Jacksonville area,Florida USA,IT/Tech

Service Now ITSM Pro and ITOM Technical Solution Architect

Role: Service Now ITSM Pro and ITOM Technical Solution Architect

Duration: 6 months with potential for extension/conversion

Location: 100% Remote

We are seeking a highly skilled and experienced Service Now ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands‑on experience with Service Now ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.

Credentials:
Required

Service Now Certified System Administrator (CSA)
Service Now Certified Implementation Specialist (CIS) – ITSM Pro and ITOM

Nice to have:

ITIL Foundation Certificate in IT Service Management
ITIL Intermediate Certificate in Service Design
ITIL Intermediate Certificate in Service Transition

Required Experience:

5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.

Required

Education:

Related Bachelor's degree in an IT related field or relevant work experience

Key Responsibilities:

Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands‑on experience in Service Now platform

Ensure solution meets business needs, is scalable, secure, and cost‑effective, with a focus on delivering high‑quality solutions

Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills

Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands‑on experience in Service Now ITSM Pro

Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands‑on experience in Service Now ITOM

Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills

Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration

Ensure solution aligns with ITSM and ITOM best practices and Service Now guidelines, with a focus on delivering high‑quality solutions

Hands-on

Experience:

3+ years of hands‑on experience with Service Now ITSM Pro and ITOM platform
Experience with Service Now configuration and customization
Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
Experience with integration with other Service Now modules (CMDB, Asset Management, etc.)
Experience with IT architecture and design principles
Experience with scripting languages (JavaScript, etc.)
Experience with data modeling and database design

Technical Expertise:

Service Now ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
Service Now ITOM platform (Discovery, Orchestration, Event Management, etc.)
ITSM and ITOM processes and best practices (ITIL, etc.)
Service Now configuration and customization
Integration with other Service Now modules (CMDB, Asset Management, etc.)
IT architecture and design principles
Scripting languages (JavaScript, etc.)
Data modeling and database design

Leadership and

Collaboration:

Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
Collaborate with cross‑functional teams to resolve technical issues and implement solutions
Provide technical guidance and mentorship to junior architects and implementation team members
Facilitate design and implementation of flexible, scalable, and cost‑effective solutions

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