ServiceNow ITSM Pro and ITOM Technical Solution Architect
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-02-28
Listing for:
Mindlance
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Consultant, IT Support, IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Employer Industry: Information Technology Services
Why consider this job opportunity:- Opportunity for career advancement and growth within the organization
- Work remotely (excluding California, Illinois, Washington, Hawaii, and Minnesota)
- Competitive salary based on experience
- Supportive and collaborative work environment
- Chance to work with cutting‑edge technology in ITSM and ITOM solutions
- Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration on the Service Now platform
- Collaborate with stakeholders to gather requirements and define solution scope
- Design and implement ITSM Pro and ITOM processes, workflows, and integrations
- Provide technical guidance and support to junior architects and implementation team members
- Develop and maintain technical documentation, including solution designs and architecture diagrams
- 3+ years of hands‑on experience with Service Now ITSM Pro and ITOM platform
- Service Now Certified System Administrator (CSA) and Service Now Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
- 5+ years of related work experience or equivalent combination of transferable experience in technology application design and development
- 5+ years of work experience designing systems/applications architecture on progressively complex IT projects
- Related Bachelor's degree in an IT‑related field or relevant work experience
- ITIL Foundation Certificate in IT Service Management
- ITIL Intermediate Certificate in Service Design
- ITIL Intermediate Certificate in Service Transition
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