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IT Support Systems Analyst IT Consultant

Senior Problem Manager - Root-Cause & ServiceNow Expert

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: Insight Global
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Support, Systems Analyst, IT Consultant
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading staffing firm in Florida is seeking a Problem Management professional to drive root-cause analysis for production issues. The ideal candidate will have strong analytical skills, deep experience in problem management, and familiarity with ITIL and Service Now. Responsibilities include handling problem tickets, maintaining known error records, and analyzing recurring issues to prevent future incidents.

This role offers a collaborative environment focused on continual improvement and the adoption of industry-standard practices.
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Position Requirements
10+ Years work experience
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