Laboratory Field Service Engineer

Digital Pathology Field Service Engineer About the Role

We are looking for a highly skilled and customer-focused Field Service Engineer to support our cutting‑edge digital pathology systems in clinical environments. You will partner with healthcare professionals to ensure our equipment operates at peak performance, delivering reliable and accurate results. This role combines technical expertise, problem‑solving skills, and exceptional customer service to maintain, install, and troubleshoot advanced medical instrumentation.

• Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
• Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.

• Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).

• Respond promptly to service calls on‑site to minimize equipment downtime and maintain uptime SLAs.
• Use diagnostic tools and data‑gathering techniques to troubleshoot hardware, software, and connectivity issues.
• Operate with a flexible schedule, including evenings, weekends, and on‑call rotations.
• Escalate complex or recurring issues through established channels & procedures for swift resolution.

• Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.
• Required to carry and monitor the company cell phone and respond during work and on‑call hours, excluding rest/meal periods per applicable state law.
• Manage company resources—tools, parts, and inventory—efficiently.
• Adhere to documentation regulatory requirements and established industry quality standards.

• Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

• High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred.
• 2–3 years of field service or technical support experience in medical devices and laboratory automation.

• Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN).
• Hands‑on experience with robotic systems, laboratory instruments, and service documentation processes.

• Customer‑first mindset: patient and collaborative in high‑pressure environments.
• Strong analytical and problem‑solving skills with the ability to work independently and prioritize tasks.
• Excellent verbal and written communication; adept at translating technical details for non‑technical audiences.
• Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement.

• Frequent travel (up to 50%), including overnight stays.
• Average drive time of 1–4 hours per day; occasional air travel. Valid driver’s license with an acceptable driving record.
• Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools.
• Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development.
• Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: We value every voice and celebrate global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth opportunities.
• Make the Most of our Global Organization: Network with new co‑workers through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive…