Momentus Technologies: Team Lead, Professional Services Momentus Technologies

Overview

Headquarters: Jacksonville, FL, USA
URL:

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. Our platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.

Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland’s Center for the Arts, the Javits Center, and St. Louis Art Museum. Some of our global clients include ExCel London, Museum of Contemporary Art Australia, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Position: Momentus Technologies is hiring a Professional Services Team Lead to join our AMER team.

In this role, you’ll lead a team responsible for delivering high-quality customer engagements across North and South America, driving time-to-value and customer satisfaction. You’ll work cross-functionally, coach team members, and help scale delivery operations in a high-growth SaaS environment.

• Lead a team to deliver efficient and impactful implementation services that meet or exceed customer expectations.
• Ensure adherence to best practices and identify areas to improve delivery methodologies and tools.
• Oversee the health of all active AMER services projects—planning, tasking, risk management, and quality control.
• Partner cross-functionally with Sales, Support, Product, and Cloud Ops to deliver best-in-class customer solutions.
• Support services sales efforts including SOW creation, scoping, estimating, and client negotiations.
• Own and resolve delivery-related escalations with a focus on customer success.
• Ensure the team meets utilization, customer satisfaction, and financial performance targets.
• Coach and mentor team members, setting clear performance expectations and fostering a culture of continuous feedback.
• Contribute to team capacity planning and department OKRs and strategic initiatives.

• 3+ years of experience in a professional services or implementation team within a SaaS organization
• Proven experience as a billable resource with utilization targets
• Strong customer relationship skills and comfort interacting with both technical and non-technical stakeholders
• Background in software implementation or delivery project management
• Solid understanding of SaaS consulting models and key delivery metrics (e.g., utilization, margin, backlog)
• Proficiency with systems such as CRM, PSA, ERP, or Order Management tools
• Experience thriving in a fast-paced, high-growth environment
• Strong change management skills and the ability to drive adoption of new processes and tools

At Momentus, we understand that the best talent doesn’t just want a job; they want a fulfilling career. That’s why we offer jobseekers like you an exceptional package:

• Paid Time Off:
  Take 30 days to rest, recharge, and enjoy local company holidays.
• Professional Development:
  Unlock unlimited training opportunities through Linked In Learning to sharpen your skills and advance your career.
• Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections.
• CEO Impact Award:
  Recognizing our employees’ dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.
• No Dress Code:
  We value your individuality. Come as you are – because we know you’re smart enough to choose what to wear.
• Teammate Recognition Rewards and Swag:
  Celebrate milestones and enjoy the largest reward network ever.
• Flexible Career:
  We believe in work that works for you.…