Production​/Technical Support

Genesis
10 is currently seeking a Production / Technical Support with our client in the financial industry located in Jacksonville, FL, Charlotte, NC and Chandler, AZ. This is a 12+ month contract position.

• Prepare and publish yearly application Release plan
• Ensure that upstream/downstream application teams are in line with the yearly release plan
• Ensure internal and external communication about the incidents/service requests/changes impacting the application landscape
• Co-ordination with TI teams for web admin / MQ / database changes across test Production environments
• Ensure the Access controls are in place across all controlled environments
• Identify TOM Infrastructure Vulnerabilities
• Ensure risk compliance as per GIS standards and met all norms as per the audit requirements
• Manage risks and resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Deployment, Run Books and Implementation Plans
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintain the release schedule for all core services and ensure alignment across key partners and vendors
• Continually work towards making improvements in the release process
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
• Publish and Coordinate change freeze schedules and exception process with stakeholders to avoid last minute changes to the environment
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists

• Hands on experience in any of the major payments processing system
• Experience in Release orchestration tools like XL Release/Cutover or similar tools
• Experience in handling large scale multi-tiered application releases
• Work experience in release and/or project management experience, (Solid understanding of project management principles preferred)
• Excellent verbal and written communication skills
• Ability to co-ordinate with multiple stakeholders during a release and able to take appropriate decisions in a timely manner
• Aware of the escalation matrix for the supported application and raise flags accordingly
• Ability to learn new tools technologies quickly
• Willingness to work in a flexible schedule in order to support extended release windows
• Experience in Deployment and Environment Management
• Experience and exposure in middleware technologies like JBOSS, Web Sphere and Web Logic
• Experience and exposure in Dev Ops tools Examples [Ansible, JIRA, Confluence, Bit Bucket, Jenkins, Artifactory]
• Experience in performing Dev Ops role (Environment Provisioning, Continuous Deployment, Application Deployment and Orchestration)
• Understanding of Software Development Lifecycle especially Java based applications
• Experience using monitoring software and tools and customizing alerts
• Experience in organizing and documenting workflows and process for corporate system architecture
• Communication skills (verbal and written) across all organizational levels of technical and non-technical audiences, and the ability to work in a highly collaborative, multi-country/time zone environment
• Organizational skills with the ability to track and prioritize numerous tasks
• Problem solving skills and technical judgment

• Familiarity with one or more of the following:
  Python, Java, shell script, groovy or Scala
• Knowledge on Agile methodologies
• Exposure to UNIX / Linux, Build Management / SCM,
• Exposure to Oracle SQL, IBM MQ, IBM Connect Direct, IBM Web Sphere/Web Logic
• Exposure to load balancing and networking concepts
• ITIL v3 Intermediate Certification
• Exposure to Ansible/Bitbucket/Jenkin along with Continuous Integration/Continuous Deployment process
• Experience in BFSI domain

Pay range: $34.18 - $42.18

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis
10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of…