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Business Analyst! Jacksonville, FL
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-01-13
Listing for:
MidWestern IT
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Hiring for Business Analyst! job at Mid Western IT. Jacksonville, FL.
Hello,
Greetings from Midwestern IT !!
We are hiring for a Business Analyst System !! Please find the Job description.
Role:Mid level/Entry level Business Analyst Position
Location:Hybrid and Onsite (Florida)
Employment Type:W2 Contract
Work Authorization:GC, H4 EAD & USC.
Key Responsibilities:- Troubleshoot and resolve software, hardware, and network issues for customers.
- Work closely with customers to identify issues and provide timely and effective solutions.
- Document and track customer issues using support ticketing systems.
- Reproduce and upscale technical issues to engineering teams when necessary.
- Collaborate with cross-functional teams (e.g., product, engineering) to improve the customer experience.
- Develop and maintain knowledge base articles and customer documentation.
- Provide training and guidance to customers on software functionality and best practices.
- Monitor and maintain the health of customer systems by performing regular checks.
- Continuously improve support processes to ensure faster response times and better customer satisfaction.
- Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
- Advanced degree in a data-related field.
- Experience with machine learning techniques or predictive analytics.
Freshers can also apply for this role.
I am waiting for your call /email.
Thanks,
Janvi Dhomane|
Midwestern IT Inc
D:
333 N Randall Rd, Suite # 152, St. Charles, IL 60174
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