L2 Tech Support - Site Migrations; Jacksonville, FL
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listing for:
ESR Healthcare
Full Time
position
Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Position: L2 Tech Support - Site Migrations (5109-1) Jacksonville, FL
L2 Tech Support - Site Migrations (5109-1) Jacksonville, FL
Desktop Management - Infrastructure Services, Desktop, Laptop, L2 Tech Support, Windows 10/11 OS, Android/Mac, MS Office, LAN/WAN, WiFi, VOIP Phone, ITIL
If you post this job on a job board, please do not use the company name or salary information.
Experience level:
Mid-senior
Experience required: 7 Years
Education level:
Bachelor’s degree
Job function:
Information Technology
Industry: Information Technology and Services
Pay rate:
View hourly pay rate
Total position: 1
Relocation assistance:
No
Visa sponsorship eligibility:
No
Applicants must include their current location at the top of the resume. If not local, clearly state willingness to relocate and work onsite five days a week. Applications missing this information will be rejected.
Profile Requirements:
- Must work 100% onsite at the assigned location, 5 days a week
- US Citizens only, due to the nature of the work
Job Description:
7+ years of experience in Desktop Management - Infrastructure Services (IS)Provide break/fix support for desktops, laptops, and peripheralsRe-image devices and reinstall/configure applications as neededTroubleshoot Windows OS, hardware, and enterprise applicationsCoordinate with third-party vendors for escalations and hardware replacementsDocument issues and resolutions in the IT service management system (e.g., Service Now, Remedy)Have a comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applicationsSupport all applications on the computer, coordinating with second-level support for global applicationsInstall and configure desktops, laptops, mobile devices, and peripheralsSupport printers, network configuration, driver installation, and vendor coordinationProvide onsite and remote technical assistanceManage ticket queue, ensuring resolution within SLADevelop and document standard configurations, procedures, and knowledge base articlesCoordinate with vendors for hardware support and warranty repairsSupport on-site/off-site events, site setup, and disaster recoverySupport O365, Active Directory, DNS, Group Policy, Networking, and FirewallProvide second-line support, incident, and problem management following ITIL processesCommunicate effectively with stakeholders at all levels#J-18808-Ljbffr
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